Data usage
My daily data usage report has been reporting higher than usualdata use for the past month. My daily usehas doubled. By history it has been very consistent. I have added no new devices or computer programs. I have change my network passwords multiple times and see no evidence of anyone else on my network. My Netflix has been changed to the lowest possible setting. There are no unknown or new process running in my computer's background. I turn off all of my devices for a good portion of the day. With all the changes I have made, my data use should be running about 50% of what it usually does. Iuse a program call networx to monitor all traffic through my router. Nothing goes directly through my modem. It has currentlybeen displaying results consistent with my prior use patterns. By history this has been spot on with the data use report, but is no longer. The only other unusual thing that has occurred is that my report displayed a couple of days of near 0 data usage when my usage should have been around 3.5 gigs. Cox customer service tells me there is nothing they can do on their end. I need Ideas, please5.8KViews0likes5Comments
Data Allowance/Overage Notification Question
I currently have the Premiere internet package. This morning I received an email saying that I had exceeded my data allowance of300 Gigabytes. I read through the email and eventually read this: "While you are not billed for going over your plan, your online experience may be improved by moving to a package featuring faster downloads and a larger data usage allowance." As I understand that, there's no actual consequence for exceeding my data allowance. Am I wrong? Will my speeds be throttled in any way for the remainder of the current billing cycle? If there's no actual consequence for exceeding data allowance, then as best I can tell this Overage Notification I received is essentially an advertisement for the next highest tier of service (Ultimate). Any clarification or further information on this issue would be greatly appreciated.Solved17KViews0likes6Comments