Current customer and denied options
I have been with Cox for about 3 years now and have never made a long distance phone call on my phone and when I switched from the other company, I remember specifically requesting that no long distance phone calls be allowed to be made from my phone because of children playing or mistakenly usage. Unfortunately I was out of town for two weeks and my mother and mother-in-law made various phone calls to Brazil without my authorization. I contacted Cox to see about a possibility of adding a retroactive long distance service in order to lower this bill and I was denied. I, in fact, do NOT feel responsible for this bill since it was understood between COX and I that the phone was NOT to complete long distance calls to anywhere. They were to impose a BLOCK on my home line. Can someone let me know what are my options, if any?3.3KViews0likes3CommentsNOMOROBO STOPS UNWANTED ILLEGAL ROBO CALLS - WHY DOES COX NOT OFFER THIS FEATURE?
Cox Communications does not listen to its customers I have been one over for over 25 years and they will not listen to me or anyone on this issue. I suspect once they see this thread they will immediately lock it so that the thousands of customers who have a problem with robo calls (for which cox offers ancient non working solutions) cannot comment. Cox claims they cannot offer "Simultaneous Ring" which they can but simply refuse to do, if they tell you anything to the contrary its complete fiction. Every other voip company has it and all of them also offer nomorobo so that the calls we get from India etc. are blocked. Cox will say "sign up for the national do not call list". That will not work for you because the calls are from outside the USA. Cox knows this but does not care they just spew garbage at us. Cox will also say they have selective call blocking (they charge for this feature) and you can block up to 30 numbers or some nonsense. That also will not work even if you could block unlimited numbers you would get the same amount of robo calls always from a different number so here we can establish that cox is not consumer focused they are revinue focused they want to sell us a feature that does not even work. COX Corporate customer service was not helpful either they spew the same garbage at us. Now COX, do what you do best and lock this thread. Hide your heads in the sand like ostriches. Hide under your desks and pretend this is all going to just go away...28KViews0likes17Comments
Telephone Call Duration
For about 2.5 years on the monthly statement and through telephone tools online there has been no indication of telephone call duration. Cox must be the only "telecommunications provider" in the world that doesn't provide this information. Those of us who are consultants bill for telephone call duration. Without time, the telephone bill and online tool is pretty useless. 1 year ago I called every month for a year and spoke with supervisor after supervisor who assured me they were working on this. Yet, here it is still not provided. I see other posts requesting this. Why should customers have to repeatedly request a basic service such as telephone call duration? Please let us know if/when this will ever be resolved. Thank you.6.3KViews1like6Comments
Call Log
I requested a call log at my local Cox retail store on 2/4/16. What is the status? I was told that somebody would contact me within 7-10 business days. Please be aware that this request is related to the fiasco I encountered with many Cox technicians and support individuals regarding the fact that Call History didn't work prior to January 21.3.7KViews1like1Comment
