either slow download speed 200k or intermitten connection
Starting from this weekend, I experienced either slow download speed 200-300 kbps. The modem has been reset multiple times either at my side orremotely through reps. Still slow speed.Sometimes I did get the normal download speed but within a couple of minutes, the downloadwas gone or below 1M. ping result got 100% lost, good time 10-20% or even 0%.I am suscribed to 25Mpbscombined with phone.Since I do not need phone except for security company, Iadded my Scientic Atlantic modemused to workwellwith Cox and dedicated it to internet only. I did get good download speed, at least >10M. But I got intermitten internet connection. Mostly I can not run back to back speed test (speedtest.net or speakeasy or even a single speed test. either stuck in download or upload test. My internet got disconnet within that period and then comes back. I am working at home, need stable connection. This really hurts. Will have rep come to check tomorrow morning. But any suggestion would be help. Just ran speed test and my download is 2.05Mbps and upload 14.22Mpbs. This is using SA modem. Internet got disconnected when running the second time.Back again. All these happen during the time I am writing this post.2.4KViews0likes1CommentRandom Outages
Dear Cox, My home internet service has spent a good part of the past 2 days inoperable. I have a Motorola modem I purchased after your last network upgrade in November of 2011 because the original technology couldn't handle the higher bandwidth. Unplugging the modem and plugging it back in seems to fix it temporarily but it almost seems a repeat of your last upgrade. Is there something else I should know? wiseguy2.7KViews0likes3CommentsReal-time Cox Network Condition
I just had internet connectivity lost for about3 hours in Chula Vista; however, Cox phone and TV were still available. That tells me either my router/modem went weird, or Cox Internet wasn't working. I spent over an hour wiggling cables, doing power reboots and being generally unhappy. Then, suddenly everything was running again, so I'm assuming this was something in the equivalent of the Cox central office, not my modem or the Cox physical distribution system. OK, so why can't Cox have some kind of system health advisory, on a net site, on a TV channel and on an automated call-in phone line? That way, you can check to see if Cox knows about the problem before you start tearing your own system apart. Duh, Iguess this pre-supposes that Cox would admit when they have a system problem, but I'll try to believe the best for now.2.7KViews0likes1CommentChanged from Motorola SB6120 to Zoom 5341J, seems like the same issue
Never ending issue, Cox been out to my house, says there are no issues. Found out about modem logs after they left, but doubt they would have known what is going on. Odd thing is that Cox says my service is never interrupted with no resets. My SB6120 had been reset by me and Cox numerous times, issue never goes away. Issue didn't exist 2-3 weeks ago. Getting incredibly frustrated. I'm in Phoenix area. Curiously,the motorola lights would go out during these issues and with the Zoom, the lights stay on. Time Priority Description Fri Aug 03 00:46:09 2012 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC... Fri Aug 03 00:15:15 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ... Fri Aug 03 00:08:17 2012 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC... Thu Aug 02 23:01:08 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ... Thu Aug 02 23:01:00 2012 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC...8.9KViews0likes8CommentsSlow Internet Speed/Increased latency after I exceed 2 Mbps upload.
I CTest my internet speed at around 20 Mbps download and 20 Mbps upload with a 30 ms latency, but recently I have been having a problem with my internet connection if I do a sustained upload above 2 Mbps. I can upload a large file to FTP or Dropbox or any other format as as soon as I reach above 2 Mbps my download speed drops to anywhere from 1 to 2 Mbps and the upload drops to around 300 Kbps. The latency also jumps to around 300 to 500 ms. I have the Motorola SB6120 SURFboard DOCSIS 3.0 and the issue happens when I am connected directly to the modem or through a wireless router and with my PC and my laptop. I have swapped the cables, I have called technical support (no issues on their end), I have had the cable technicians out to my house (they found no problems with the line). I have not used all my bandwidth and technical support says that I am not being throttled. The cable guys says that everything looks fine using CTest with no load and that is all they can do because that is the standard test. They cannot load their test equipment and they have no method of escalating this issue to advanced support. They said if cTest shows no problem with no load, this is all they can do. I need a method of moving this issues up to advanced support because it seems to be an issue with the CIMS or some backroom equipment on the COX side. I don't do a lot of uploading, but when I do it is a pain to have my internet effectively crash over 2 Mbps. Help!? Has anyone else had this issue? Thanks.3.2KViews0likes1CommentInternet speed drops from 17+ Mbps to less than 1 Mbps (about 100-600 Kbps) EVERY night between the hours of 9 p.m. and 6:30 a.m. (speeds confirmed by Testmy.net)
My Problem: Every night starting at 9:00-10:00 p.m. my download speed drops from its normal 15-20 Mbps down to a crippling 100-600 Kbps. You can see my testmy.net (Cox's recommended speed test) here:http://testmy.net/stats/?&t=u&d=11032012&x=1&l=50&q=dvenable I also have an image posted below of speed test results from another night. Is anyone else having this problem or has had this problem in the past? I've contacted customer support several times, but so far it has not been fixed. It has been like this for months (yes, months) and has not been fixed. The only thing that has changed is that it went from doing it some nights to consistently failing every night starting at the 9 o'clock hour and continuing to fail throughout the night. This is not isolated to my house either. My father (who lives on the same road as me) and my friend (who also lives on my same road) is having the exact same problem at the exact same times. This is incredibly frustrating. I amessentiallyunable to do anything when the bandwith chokes after 9:00 p.m. There have been two Cox guys come to my house (and besides the fact that they said a cable came out of the pole by just pulling on it) who said the problem is not an "in house" problem. Sometimes the internet even bounces back and forth from 15Mbps to 200-300 Kbps. My wife and I have been dealing with this for months and if we can't get reliable service we're going to have no choice but to switch to the slower, but albeit more reliable (at least between the hours of 9:00 p.m. - 6.a.m.) DSL. They offer a max of only 6 Mbps connection speeds, but when you're getting speeds slower than dial-up for up to 8 hours a day 6 Mbps would be an improvement.12KViews0likes3CommentsNew cable modem drops connection after 3 hours
I purchased a new SB6141 DOCSIS 3.0 Cable Modem from Amazon, which is listed on the Cox Modem Compatibility List, since my old DOCSIS 2 modem was getting slow and wasn't supported on the plan I just upgraded to. For around a month now, this modem has been dropping connection around twice a day, and more recently, about every 3 hours. Once the connection has dropped, it requires a manual power reset of the modem to get the internet back up. It should be noted that my old DOCSIS 2 modem will not drop the connection, it's just slow. When the internet connection drops, I am unable to browse the web (Google Chrome states "Unable to resolve DNS server"), I cannot ping "8.8.8.8" or Google, and the modem's status page becomes unaccessible (192.168.100.1). I am using a router between the modem and my computers, however I have tried both with another router and direct connecting it to my machine, and I still drop connection. While the internet is out and the statuspage is unaccessible, the modem's lights still blink (Power, Download, Upload, and Online steady, while Activity blinks), and my laptop still shows the ethernet port is connected to the modem. I also tried a Netgear CG3000D from my local Cox Store, which while didn't drop the connection (I only tested it for about 5 hours), was VERY slow (3 mb/s download, and 1 mb/s upload while my usual on the Motorola is 25 mb/s download, and 5 mb/s upload). So, is this a modem problem, or a Cox/Line problem? What should I do to fix it? I'm really tired of having to reboot the modem.5.2KViews0likes5CommentsSerious Packet Loss in Pensacola
Is anyone else having packet loss in the Pensacola area. I am having about 20% packet loss. When i do a speed test the download shows up as under 5Mbps and my upload shows .07 to .1 Mbps. I called cox and they confirmed the packet loss but say they cant send a tech out. This is a ping to my external gateway. Reply from 72.216.40.1: bytes=32 time=7ms TTL=254 Reply from 72.216.40.1: bytes=32 time=20ms TTL=254 Reply from 72.216.40.1: bytes=32 time=7ms TTL=254 Reply from 72.216.40.1: bytes=32 time=8ms TTL=254 Request timed out. Reply from 72.216.40.1: bytes=32 time=8ms TTL=254 Reply from 72.216.40.1: bytes=32 time=22ms TTL=254 Request timed out. Reply from 72.216.40.1: bytes=32 time=9ms TTL=254 Reply from 72.216.40.1: bytes=32 time=7ms TTL=254 Request timed out. Reply from 72.216.40.1: bytes=32 time=19ms TTL=254 Reply from 72.216.40.1: bytes=32 time=8ms TTL=254 Reply from 72.216.40.1: bytes=32 time=7ms TTL=254 Request timed out. Reply from 72.216.40.1: bytes=32 time=25ms TTL=254 Request timed out. Request timed out. Request timed out. Reply from 72.216.40.1: bytes=32 time=10ms TTL=254 Reply from 72.216.40.1: bytes=32 time=9ms TTL=254 Reply from 72.216.40.1: bytes=32 time=8ms TTL=2542.9KViews0likes1CommentInternet Outage in West Phoenix Again
What is going on with COX Internet in the SW Phoenix area? Cox had an outage on Thurs for 2 hours, my internet came back for approx. 45min then went back down for another 2+ hours. Internet goes down again today for about 1 hr my internet comes back for about 30 min. then goes down again. Tier 1 Support is pretty worthless, all they do is have you power cycle the modem and try to blame your router. Note to cox support: MY ROUTER ISNT THE PROBLEM WHEN MY CABLE MODEM CAN'T EVEN SYNC WITH THE SYSTEM. STOP TRYING TO BLAME MY ROUTER. I look at my Cable Modem Logs andevery timemy internet goes down I see an entry every time that says "R004.0 |ReceivedResponse to Broadcast Maintenance Request, But no Unicast Maintenance o" Anyone else in west phoenix seeing this??? I have a truck roll scheduled for tomorrow, but I gotta say Century Link is looking better and better.8.3KViews0likes2Comments