Cox Customer reps Should Be Trained before Supporting Paid Support
On 6/16/23 Montrice called for Cox responding to ticket CUI000014430040. She said they found 6.64GB in the trash folder. When I looked on my webmail, it was empty. She pointed out that the Trash has sub-folders which contained the 6.64GB of data. I told her I had purchased the Cox Customer Care because regular support could not remote into my computer to find the problem. After contacting six(6) Cox Customer rep with three(3) of them logging into my computer, none of them knew about the Trash sub-folders! From 6/9/23 to 6/16/23 I talked to ten(10) support people with three(3) were complete incompetent, not one could fix the problem or knew about the Trash sub-folders. Three of them logged into my computer and watched me delete every webmail folder. They said that it told 24 hour for the mail quota to update and that way it didn't show any change with all folder deleted. Question; Shouldn’t there be a refund for incompetent paid support?653Views0likes5CommentsI'm going Crazy with this email issue
Spent an hour with online chat.... thought we had it fixed...... I have done all the steps to update the security of my account.... now can't send emails! My WEB email works just fine.... I know my log in name and password.... but the Windows live program and my phone email won't work..... HELP this is the error message. Ever since I checked the required "server requires authentication" and it asks for my username and password.... which is correct as it works on webmail just fine to log on.... it just won't accept it! Oh well, my hubby wants to dump Cox Internet and go with CenturyLink's great deal... so it may not matter! The message could not be sent because the server rejected the sender's email address. The sender's email address was '****e@cox.net'. Subject 'Re: Tenant Registration Request for Rogers Ranch Unit 3 Homeowners Association Lot # 266' Server Error: 550 Server Response: 550 5.1.0 Authentication required. Server: 'smtp.cox.net' Windows Live Mail Error ID: 0x800CCC78 Protocol: SMTP Port: 465 Secure(SSL): Yes4.6KViews0likes1Comment
