On a Roku, how do I stream Cox channels I pay for
I have Cox digital and a Roku. I have managed to get some of the Discovery and History channels to stream on my Roku..Not live tv.. Yet other channels will not stream. Such as Boomerang cartoon channel, CBS live, ABC live, etc., that I pay for, through Cox. How do I get these channels to link to my Roku through my Cox account without having to pay additional fees for the channel? Is there a way to stream ALL Cox channels on the Roku? Is there a Cox Contour app for Roku? Thanks in advance for any, useful, help.30KViews0likes4CommentsSmart devices are not connecting to panoramic WiFi
It's been a month now since i upgraded to the gigablast plan and panoramic WiFi router. Ever since i did that most of my smart devices are failing to connect. Google nest thermostat, tuya smart bulbs, etekcity smart plugs. I tried to reset the bulbs and connect to the 2.4ghz network SSID but it tries for few minutes and fails. Nest support says the ping is very high (3000+),the so device shows offline. Have reset to factory defaults 5 times with help from their tech support but no luck. Just to test, i connected to my neighbor's WiFi (with his permission) and it worked immediately. After it worked, i switched the connection to my WiFi network and it went back to showing offline now. Speed test doesn't work as well (ookla) even through cox app. Only Google's works. Anyone else facing these issues? Any solution? P.S. All smart devices were working fine with my previous Netgear router. Stopped working only after panoramic WiFi router was setup.19KViews2likes30CommentsUncorrectables on ALL downstream channels. What could be the problem?
I live in Springfield, VA. I have a Netgear CM600 modem and have been receiving uncorrectables of hundreds of thousands and millions in a very limited uptime (< 24 hours). I am having this problem on every channel operating between 649-813MHz. The amount of uncorrectables varies, but is still very high for all of them. Alongside this problem, I have been experiencing network instability and modem crashing about every hour or so. Side note: I have tested a different modem (Arris SB6190) and have gotten the same, if not worse, results. The event log for each modem has showed me a different combination of errors like: -RCS Partial Service -SYNC Configuration Time out -Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out -No Ranging Response received - T3 time-out Cox Technical Support, including the technician who came into my house, said that everything on their side looked good (GREEN). This problem arose after changing my Motorola SURFboard modem to something from this decade (ie. SB6190 and CM600) due to a small UPLOAD SIDE packet loss issue (1-3%) I was having while gaming online. Never any crashing until now. Between the times when these errors occur in the event log, my internet is lightning fast (besides the upload packet loss issue still being present). >These are the values forDOWNSTREAMwith the Netgear CM600 at an uptime of around 90 minutes. <tabindex=-1>Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables 1 Locked QAM256 3 687000000 Hz 9.1 dBmV 39.2 dB 214828 132675 2 Locked QAM256 1 675000000 Hz 9.3 dBmV 38.5 dB 65347 12412 3 Locked QAM256 2 681000000 Hz 9.6 dBmV 39.3 dB 92489 14832 4 Locked QAM256 4 693000000 Hz 9.3 dBmV 39.3 dB 219991 161237 5 Locked QAM256 5 699000000 Hz 8.8 dBmV 39.1 dB 232634 167674 6 Locked QAM256 6 705000000 Hz 8.5 dBmV 38.9 dB 231551 125552 7 Locked QAM256 7 711000000 Hz 8.4 dBmV 38.8 dB 206782 73208 8 Locked QAM256 8 717000000 Hz 8.1 dBmV 38.6 dB 159890 36191 9 Locked QAM256 17 771000000 Hz 8.7 dBmV 39.1 dB 37129 42243 10 Locked QAM256 18 777000000 Hz 8.8 dBmV 39.1 dB 30994 4741 11 Locked QAM256 19 783000000 Hz 8.9 dBmV 39.2 dB 24894 2178 12 Locked QAM256 20 789000000 Hz 8.4 dBmV 38.9 dB 22073 3062 13 Locked QAM256 21 795000000 Hz 7.9 dBmV 38.7 dB 15069 2258 14 Locked QAM256 22 801000000 Hz 7.5 dBmV 38.4 dB 12652 1561 15 Locked QAM256 23 807000000 Hz 7.2 dBmV 38.3 dB 20874 5991 16 Locked QAM256 24 813000000 Hz 7.8 dBmV 38.6 dB 58248 76267 UPSTREAM: <tabindex=-1>Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 1 2560 Ksym/sec 17154000 Hz 44.5 dBmV 2 Locked ATDMA 2 5120 Ksym/sec 21984000 Hz 46.0 dBmV 3 Locked ATDMA 3 5120 Ksym/sec 28414000 Hz 47.0 dBmV 4 Locked ATDMA 4 5120 Ksym/sec 34844000 Hz 47.5 dBmV 5 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 6 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 7 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 8 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV (I assume that I do not have the option for 8 Upstream channels because the Arris SB6190 did not even list the last 4 channels) Could this problem possibly be inside my home? The technician took out a splitter from my setup and placed my internet cable on a splitter with an amplifier. The problem does not seem to have changed though. I have another, higher-level, technician coming in 2 days. Is there anything that I can show them to help pinpoint the problem?Solved16KViews1like18Commentsdetected suspicious activity ... or not
We have received (so far) 2 emails from Cox claiming that "We've detected suspicious activity on your Cox.net email account xyz@cox.net [and zyx@cox.net] and believe this email address password may be compromised or your computer may be infected with Malware. If you do not recognize this email account, it may have been created without your knowledge." We regularly scan our Mac with MalwareBytes, and other utilities, seeing NO malware here. The email goes on to say that we should change our password(s). Is anyone else getting these things? Is there any way to get through the bureaucracyto find just what "suspicious" activity they are seeing? Or is it just one of those annoyances ...Solved16KViews0likes22CommentsCox's spam filtering **
I've been a Cox customer for 20+ years. I've always known that Cox's spam filtering was **, but it's worse that **, it's horrible. I've tried hard to protect my email from spammers, but unfortunately, I got on a spammers list and am getting ** that is obviously spam. Cox is lettingthis ** through and I have to consistency log into the webmail, look through my email, add the spam to the black senders list, and report as spam before I can download it to my email client. I have to do the same for my wife's account. It's getting ridiculous. Actually, its getting to the point where I"m going to have to drop cox as my primary email account and switch to something else. As much as I hate Google, or another online email provider, I may have to switch to them. Before the new webmail I used to be able to edit the block senders list and block whole domains, but that is no longer an option. I can now only add whole email addresses. The spammers are smart and will send out spam from multiple email accounts, but I can often stop a lot of that if I can block the domain. I honestly don't think that Cox has any kind of spam control in place. If they do, then its worthless. Daryl14KViews3likes18CommentsBridge mode not giving out IP address?
Put myPanoramic Wifi Gateway into bridge mode and conencted it to my ASUS router but its not handing out an IP address. I tried to chat with Ccox support online and they seemed clueless. Called into support and they didnt understand what I was trying to do and were not aware of bridge mode. After talking to a few people I finally spoke with someone who mentioned I had a static IP attached to myPanoramic Wifi Gateway? I didnt request a static IP and was not even aware residential users could get a static IP. He said he removed the static IP and rebooted thePanoramic Wifi Gateway but it was still not working. I finally decided to clone the MAC address of thePanoramic Wifi Gateway on the ASUS router and things started to work.None of this makes sense to me.11KViews0likes3CommentsHigh saturation node, slow internet speeds, intermittent drops and nothing they can do?
I'm hoping to get some additional assistance for our internet woes. We contacted Cox on April 15th because we experienced an outage with our internet service. This outage was longer than we had been experience for the last month or so so it was time to call. We were greeted with a recording indicating Cox was working on some upgrades in our area and that users might experience intermittent outages between midnight and 6am.We chalked it up to their maintenance window and let it go for the evening. The next day wenoticed we were experiencing slower than normal internet speeds, in our case, less than half of our potential 150Mbps download speed. We did some internal troubleshooting, resettingour router, re-provisioning our cable modem through the automated system, factory resettingour cable modem and eliminated the router altogether, going straight from computer to cable modem for testing. All tests are done using hardwire, either through a router or directly from the cable modem. WIFI was not used during any of this testing. A majority of the responses were the same, download speeds generally ranged between 70-90Mbps fromearly afternoon into late evenings. There were sporadic results that showed closer to "normal download levels around 110-130Mbps but those were not consistent; we saw many more of the abnormal download speed results than "normal" ones. An appointment was eventually made for a technician to come out and take a look at everything on the outside of the home on 4/20. We received a call from a technician the morning of 4/18 about our service call. The technician indicated he was looking at the node we're attached to and said it was over 80% saturated and that slows speeds and drop outs were somewhat expected given the high level of saturation. The technician indicated he looked at everything and everything looked good, levels were good and there was really nothing he would be able to do about the situation and cancelled our service call for 4/20. A number of days later, our connection appears to be getting worse, with speeds generally ranging in the 60-80Mbps range in the early afternoon through late evening. Again, we still have some results in the 100-120Mbps range but those are far fewer than the 60-80Mbps range. We're also experiencing more drop outs (loss of connection lasting 5-15 seconds) and increased frustration. We understand download speeds are an "up to" but we're generally not getting anything close during the waking hours. Is there anything else we can do to address these issues in the short term? We have been forced, like many others, to work remote andour ability to provide support has been impacted with these connectivity related issues. Here are some recent examples of speed tests using Cox's speed test portal: PING:11ms JITTER:5ms DOWNLOAD:65.8 Mbps UPLOAD:10.0 Mbps PING:20ms JITTER:96ms DOWNLOAD:66.8 Mbps UPLOAD:9.9 Mbps PING:11ms JITTER:2ms DOWNLOAD:62.3 Mbps UPLOAD:10.1 Mbps PING:10ms JITTER:4ms DOWNLOAD:73.2 Mbps UPLOAD:10.2 Mbps10KViews0likes39CommentsIs it possible to have two wired connections (Two Active Cable Outlets)?
When doing the self setup I first tried the cable upstairs in my office and nothing. It said something about finding the "Active cable outlet", so then I tried the one downstairs by the tv and it worked. This means my office/gaming room is now on a wifi connection. I don't want to try to run an Ethernet cable from downstairs to my office. Since there's already a Cable Outlet in my office, is it possible to have it activated and connect some kind of adapter to it so that the same service/IP address is split and shared with upstairs and downstairs? WouldMoCA Network Adapters work for this? Would I need COX to activate the upstairs outlet? P.S. I'm aware of COX wifi pods and port forwarding as other ways to improve my upstairs connection. This post is to explore options for utilizing the currently inactive cable outlet upstairs in conjunction with the downstairs cable outlet.9.3KViews0likes3CommentsIssues with Gigablast and the HORRENDOUS "support" I have received from Cox.
I upgraded to GigaBlast on September 27th. What I have experienced since that time is nothing less than consumer neglect. It's absolutely absurd what I have to go through to get the service I'm paying for. Series of events: 27 Sep. 2018-Upgrade to Gigablast. Monitor speeds over the next week with no significant change from the Ultimate 300MB speeds. Since this time, I have had multiple engagements with the social media department, and cox online support. I have described my issues so many times I hear it in my sleep. I'm passed from technician to technician that wants me to start over my troubleshooting, and then assigns a new field technician to come check the equipment at my house. (Each time I'm promised a "Senior Field Technician" as a response to an ongoing issue wants such. Field technician shows up at my house, doesn't know anything about GigaBlast, and calls their supervisor who tells them to open a maintenance ticket. Three days go by, I reach out to FaceBook again. I'm told the ticket was resolved because the maintenance team said everything looks good and closed the ticket. But I still have terrible internet. I get on the line with Arris (Manufacturer of Modem) and they open a ticket, identifying the signal COMING from Cox cable is not configuration correctly. I perform a full factory reset on my modem, and the in house wireless router. So I communicate this with a tier 2 technician who identifies a misconfiguration on the part of Cox Cable, and dispatches a field technician. The Field technician reschedules multiple times before showing up LATE on a day that I stressed needed to be gone by 6pm at night. He came another day, and replaced the modem in my house with one that he, and the online technician PROMISED me would fix my issue, and prove that my equipment is the cause of the problem. It didn't. All his signals were great, but the new PROMISED modem couldn't supply more than 300MB download speeds, even though the signals looked good. He left with no other answer than that he needs to open another maintenance ticket. I go on tirade to FB and am dismissed after several attempts/demands for more technical assistance. Nope...They opened the ticket and had another maintenance team come to my house. I see the maintenance guy drive up....plug in his meter for 10 minutes...unplugs it...and drives away. He says my signals are good...and closes the ticket. But my speeds are still no bueno. I demanded from FB once again for investigation since I'm STILL NOT GETTING THE CORRECT SPEEDS. I have provided logs from my modem.. I have provided the ticket number with Arris. I have lost all my patience. The FB agent dispatches another promised Senior SUPERVISOR field technician. Who shows up? A guy who has almost no experience with GigaBlast and has zero idea what to do to fix it. So I call and get in touch with another Tier 2 technician that identifies the issue as a misconfiguration on COX's part, and insists that the maintenance team should have identified it by now. The field technician in my house has to dispatch a maintenance request AGAIN. I provide all of the details to the FB team once again, and I'm told to get bent for 72 hours, and have refused to even acknowledged they have received the information I'm communicating to them. And each time I reach a new technician in some other department, I have to start this entire dramatic unfolding over again. And then I'm sent to the back of the line again....with STILL NO CONSISTENT SPEEDS. Cox has been making me jump through hoops and basically finger pointing back to me and my hardware/configurations. I have proven consistently that the configuration mismatch is on the part of COX and I have still had to fight this. I am 100% certain there are people out there who gladly hand their checks over to COX and have the wrong configuration being provided BY COX. I have spent dozens of hours troubleshooting, reading blogs, communicating the problems to dozens of technicians, and I cannot get help. Actual help. What makes this worse is that when I upgraded from 100MG to 300MB, I experienced a very similar situation. I spent three months fighting with Cox until one actual Cox technician came to my house, requested a change on a node, and drove away with my 300MB service fully functional. I hope if you're reading this, that you're as persistent as I am with getting what you're paying for. I will gladly answer anyone if they want more technical details of my experience to validate my story line. ***Obligatory qualifications*** I'm a senior technical consultant within datacenter virtualization, and storage backgrounds. I can communicate on moderately high level in configuration and design.8.7KViews0likes10Comments