Told Digital Phone was the same as our Analog and it wont go out during outages / storms
On a Friday our analog telephone stopped working and we called Tech support the following Monday. They told us that they would send someone out to "fix" our problem. The tech arrived and told us he was sent here because he needed to upgrade our phone line to digital. We weren't notified by Cox of this service interruption and we were really hesitant as our analog line NEVER went out during a storm. Two weeks later that changed and we didn't have any Emergency Access or regular phone access. Unreal how companies think this will improve service and causes their customers to be in more danger. What happens if a storm like Sandy hits our area...all mobile phones will be out in my area and we will be S.O.L. with this forced Digital service. Can we get our old copper telephone service back?11KViews0likes7Comments
Cox Business Voice/ Phone only plan?
Is the Cox Business VoiceManage r(SM) Essential in San Diego with unlimited local and nationwide long distance calling for $25 per line per month available as a stand alone plan (i.e. no other services like TV or Internet required)? We want to add a Business Voice/ Phone only plan for our home office with no additional services. Also, we understand that this service is not as reliable as a copper based landline, has restricted access to 911, no longer even comes with the battery for the phone modem, and is a generally terrible replacement for the more reliable copper based phone line but understand that Cox in an effort to make more money does not support or care about copper or even care enough to give folks the back up batteries to keep the phone on in an emergency.2.7KViews0likes1Comment