CIsco 4742HDC
I asked a questions earlier and apparently I gave to much info regarding the issue because it was replied to and then locked by Moderator, Michaelj. My 'TECHNICAL' question is, (I will underline it, since it was hard to spot in the original post).... Should the Contour service be supported on the Cisco 4742HDC? Since I am being billing for it and billing says that it is a technical issue I figured I would start on this forum before contacting support. I was under the impression this forum was to discuss the most common technical questions with the Cox Community, not just the Cox Moderators, at least that is what the forum home page suggested. Please, do not lock my question. I would like the opportunity to respond to replies if need be. I'd sincerely appreciate it!1.4KViews0likes1Comment
Changing cable box
I recently had cox cable installed, I was ready surprised when I saw thecable boxes they installed. They were the ugliest boxes I have ever seen but I honestly could get past the ugly and very old look of the boxes. The problem is that they reboot all the time, some channels never work and channels I don't have appear on my channel list making it confusing to find out which channels I can look at. I have the Scientific Atlanta CSH824H. I've seen that many people have issues with these boxes, I was just wondering if cox does not have any other more updated box? When I log into my account above the model of my cable box appears another box image which is apparently the Cisco 8742HDC. Can Cox provide that box? Scientific Atlanta - CSH824HSolved9.3KViews0likes13Comments
t v
Why can,t i get an answer....t v station change on its on, i call 18882699693 or 18553078210 they don,t have no answer the same were i go too pay my $182.00 a month. Who run cox what a bad T V station, why can,t you fix this an answer please. I,ll be moving on too another program. Days date 9/22/16. (station change on too another station)2.4KViews0likes2CommentsDropping Upstream Channels
I am having trouble with my modem losing upstream channels. It seems to only happen when it is hot outside and primarily between around 11:00 am and 6:00 pm. I tried contacting technical support and while the person I talked to was courteous, he was not listening to what I was telling him. He said I needed a firmware update, so he pushed one out to my modem. Problem is the so called firmware update matches exactly the one from the screen shot I took two days before. Update, not so much. Imagine my surprise when that did not fix the issue. Is there anyone here that can help? my modem is aCisco DPC3010 DOCSIS 3.0.1.4KViews0likes1Comment
On Demand programs and channels
I've had a problem with the OnDemand features since I changed my TV account and added the Contour box. I can watch OnDemand with the basic local channels, but when attempting to watch such channels as USA, which I am a subscriber to, it only posts a message "A subscription to a premium package is required in order to watch this program. What am I paying for the extra channels for if I cannot access them OnDemand?????1.6KViews0likes1CommentSwitched from Dish Network to Cox Digital Cable Issue
I had/have Cox internet and had Dish Network for television and decided to switch everything over to Cox but cannot get a signal to the the Cisco boxes from Cox. First we were informed that a tech never switched the service on at the box outside our home but now that they have done that we still cannot get a signal to the boxes. So I decided to have my husband try and connect one of the boxes to the coax line used for our internet and we get a perfect signal. Has anyone heard of this happening or does anyone anyone have any ideas/suggestions as to what could be causing the issue in the other rooms of our house?? Everything worked fine when Dish was activated. My problem is that we have been dealing with this issue since the end of April and are being charged for cable tv that we have not been able to access. I'm disabled and pretty much confined to bed so letting a tech in to try and figure it out just hasn't been an option as my husband works when a tech could come out. Any insight, suggestions, or ideas to try would be greatly appreciated as I get a different answer/suggestion/potential issue every time I call tech support and obviously none of their ideas have worked. Thanks in advance for your help.3.5KViews0likes2CommentsTivo Series 2 and Cox (Cisco) mini box
It appears that most forum's on this subject are locked? I have the same question, and can not find the answer. I have a Cox Mini box and a Tivo Series 2. I have hooked it up to the Tivo. I can live with the single channel record watch, but I can not get the Mini Box to slave to the Tivo. I am using a direct IR to the port on the back of the Mini Box.. I am using the Bleiden "Tivo IR to Cable/DTA Box Direct Connect Control Cable". This system reportedly works with the Evolution DTA that Comcast uses. 1) I understand that Cox has some Evolution Mini DTA's. Can I trade mine in for one of these? (The are controllable through the direct cable, no IR emitter or "blast" required. 2) Has anyone had any luck getting a Series 2 to work with the Cox Mini? If so, how? (There is no cable card slot in this Series.) 3) What can Cox do to help those of us who own our own DVR's that are caught up in this switch to digital, but were happy with what they used to have, prior to 5/17/16? Thank you in advance for any help Cox, or anyone else who has had success with the Cox Mini can post.8.1KViews0likes11Commentscontour service
On your page you stated that I don't have contour services so what have I been paying for the last couple of years also Ive been a pretty good customer foe a few year $$$$$$$$$$$$$ ? ? can I get Two of those taking remote for my home I believe I'm paying enough money for that2.3KViews0likes1CommentCisco modem 3010 and airport express router
Last two mornings I had to reset the modem (Cisco 3010) to connect to the Internet. I've never had this problem before. The modem lights are all normal (green) and the router (airport express) is normal as well but internet is disconnected. Once I reset both modem and router all is fine during the day. Any advise is appreciated.Solved2.6KViews0likes4Comments
