abuse@cox.net

4 Topics

Question about Acceptable Use Policy regarding server?
Hello Cox, I have a question about the Acceptable Use Policy regarding servers for home residential use. I'm a residential customer and I am thinking about setting up my own private FTP server so that I can access my office documents and that's it. I will protect the FTP server by securing it and require a login. I know that I will only use my own FTP server for personal use just to access my office documents like spreadsheet and more. NO illegal files or anything like that. Just office documents because I want to access my office documents to log my mileage on my car for example, work on research papers, things like that. I also heard that setting up an FTP server would only require port 21. I looked on Cox regarding blocked ports and port 21 is not listed on the blocked ports. However, I know that according to the AUP, I am not allowed to set up a server. But I am not sure if setting up a private FTP server with port 21 not being listed on the blocked ports violates the AUP. I want to make sure that I am not violating any AUP. Also, is port 21 allowed? Can someone from Cox confirm whether this is allowed or not? I am asking this question on the Cox Support Forum for a reason. I don't want to just attempt a bullseye with a complete blindfold.
pgasu 5 years ago Place Internet
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phishing email forwarding
I find it odd that when I receive a suspect phishing email and attempt to forward it as an attachment to abuse@cox.net or phishingreport@cox.net; I get the following error: "An error occurred while sending mail. The mail server responded: 5.2.0 ozef1w00M4qm8we01zefaX This message was undeliverable. This message has been found to be a potential spam message, and has therefore been blocked. Please visit http://ww2.cox.com/coxagainstspam for more information.. Please check the message and try again." It seems strange to me you would deliver it to my email address, but not allow me to forward it to you or other entities, abuse or phishing address's so it can be properly handled. I also get this error message if I attempt to forward the suspect email to the Federal reporting agency (spam@uce.gov) or if I can determine the company that has been spoofed, ex. (spam@docusign.com, fraud@ups.com, etc.). If we are not allowed to forward suspect emails, what is the point of having spam/phishing support sites?
Volpone 7 years ago Place Archives
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Phishing report
Since phishing has become so common place, why does COX email only have a SPAM button but not a COX PHISHING button for reporting emails that are asking for users to enter their COX email login credentials. Clicking the FORWARD button on these messages so that they can be forwarded tophishingreport@cox.net does not work as only the from/to info appears in the message being forwarded and all of the rest of the message is omitted by the FORWARDbutton. I've received 3 phishing attempts for my COX login in the past week and many more in prior weeks. FYI: Never click on a link that contains a %25 or any other %number in the URL Also when I decided to start reporting the phishing attempts I had a very hard time locating thephishingreport@cox.net email address and I had to contact COX LIVE CHAT in order to get that email address as I was unable to find it on their web site under either the cox search function or any of the cox support pages or COX contact pages and the COXonline tech support live chat person kept telling me that if I got a phishing email I needed to change my password and read some page at a URL they kept sending me about spoofing and it took about a half hour to get that email address out of the COX tech support person. By the way, the SELECT TAGS button only as #A thru #C tags like the list gets cut off. How can that get reported to COX????? I had to manually type in the #phishing and other related tags at the end of the tag list
Phishing_report 7 years ago Place Archives
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Cox Customer Safety [abuse@cox.net]
Does Cox send emails to customers like this?? See below...I'd like to be sure before clicking on any links supplied. It came from the address in the subject line. "Dear Subscriber, Cox has identified that one or more of the computers in your home may be infected with the Alureon / TDSS Virus. Viruses can take control of your PC and gather your personal information such as passwords and credit card numbers, putting your data at risk The following FREE security tools could help you detect and remove infections from your systems:"
Jim_McP 8 years ago Place Archives
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