SB6183 - Do I need to have these issues investigated further, is it the modem or the service?
I have a retail SB 6183 and I see issues in the eventlog as well as what I think are errors on one of the channels. Do I need to report this to cox and have this investigated? Recently we've been having an issue every few weeks where the modem won't issue a DHCP address to my router, even after power cycling multiple times. A call to the automated cox troubleshooter results in a modem reset and then it works again for a few weeks and then we go through the same process to get it going again. I've considered just getting another modem (Netgear CM600-100NAS) but if the issue is with my wiring or at the head end that obviously wont help. Oh, and as a totally unrelated side note... when is cox going to add two factor authentication to their email???
SB6183 only using two channels
I swapped modems out this morning and upgraded to a SB6183 from a SB6121. Speeds cut in half. There were no wiring changes, just a equipment swap. I checked the hardware status page and am only showing two channels being used. Is there a way to request a firmware push from the Cox servers and ensure that everything on my account is set up for DOCSIS 3.0?
