How does a $5.00 discount for DVR upgrade turn into $90
I am a 19 year customer of Cox Communications. Every time I turn around new costs and added costs and increased prices are being added to my service. With the advent up so many new choices for getting TV services, eventually Cox is going to price Customers out of their business and lose them. I decided this morning to upgrade my existing Contour Advance TV package to add DVR recording. There was an offer to me as an existing customer to upgrade to DVR recording for $5.00 per month for 12 months. Yet, when I accepted the offer and it went to the cart to purchase the upgrade it said I had to pay $5.00 + $8.50 for the DVR recorder and a one time installation charge of $75. This is ridiculous and I cancelled making the purchase. I already have the Contour box for $8.50 and I shouldn't be charged an additional $8.50, and there is nothing to install, I already installed my own service and all that was needed was for the DVR service to be activated. I was logged onto my account when trying to make the purchase and yet, the Cox website trying to lure me into the discount by noting I was an existing customer, then it tried to charge me as if I was a new customer by charging me $75 for installation and for getting a DVR box which I already have a Contour box. These kinds of games played by Cox have gone on and on and on and I am so fed up with it. As a 19 year Cox Customer who has never missed paying my bills, why does Cox continue to gouge existing, faithful customers like me? WHY? It was the same thing when it was found out that Cox had overcharged me for over ten years on my telephone service and never told me and then had to give me a rebate for all the overcharges, yet Cox never even acknowledged the overcharge or why they were giving me the rebate. And I want to add how absolutely worthless the Sales Chat person was. They were supposed to be a chat for sales, but they could not tell me one thing about the issue of the discount for upgrading and why it included excessive charges for an existing customer. Then, all they did was give me a telephone to call to a closed Cox customer care office. This is an appalling waste of time.2KViews0likes1Comment6-Tuner DVR
A Cox rep. told my dad this weekend that a new DVR would be available today (6/18/13) that would allow for 6 shows to be recorded from 1 DVR. I was super excited! But when I chatted with a rep. online just now, she said that such a thing did not exist. :( I'm tired of paying $200+ for just 2 shows at once. I've been waiting to switch to Whole Home DVR, but I only have 1 TV right now.43KViews0likes61Comments
DVR stops recording before end of show
The DVR recording times appear to be out of sync. Scheduled recordings consistently start and stop before they should ~ 30sec - 1 min. It is very annoying because we always miss the end of recorded shows. I know I can extend the recording time by 1 minute but I should not have to do that for every show.4.7KViews0likes3Comments
Whole Home DVR
I got almost no information about how to work the new DVR and cable box that was installed today. I have searched cox.com and can find little or nothing about how this works. Are there any manuals that I could pick up at the service center? Or is there a link to "how to"?2.5KViews0likes1CommentMotorola DVR wont buffer longer than hour anymore............... HELP!
How do I check to see which firmware I have. My DVR went off the other morning for a couple hours(I assume for a firmware update) and went from 4-5 hours of buffer time to only ONE measly hour. Id like to know if I can figure out what firmware I have sine when i research the issue I keep seeing people refer to that. Any help is appreciated! :)6.5KViews0likes13CommentsDVR no longer records properly
DVR: Scientific Atlanta Explorer 8300HD Problem: DVR starts recording, then stops immediately. On playback, only 1 minute duration is indicated, and error message displays "We're sorry, this show is unavailable." Most recordings are the same with 2 exceptions. I think that those two were watched at the same time as being recorded. I have unplugged the DVR twice and rebooted; with no improvement.3.4KViews0likes1Comment
