ACTION REQUIRED: POOR SERVICE - Digital Phone upgrade and home alarm
Please see this thread on your forum. http://forums.cox.com/forum_home/phone_forum/f/6/t/18770.aspx I too, am facing the same situation. Cox has told me verbally they cannot guarantee my alarm will work which leads me to a costly upgrade and increased monitoring charges. I have been a cox customer for over 30 years, but that is about to change unless you come up with a better solution than just leaving your customer to deal with the fallout. I went into your cox store and explained the situation. They send out a technician who was supposed to tell me if my POTS line could be back wired to accommodate my alarm. When the technician arrived he was a nice young man (looked like a sub-contractor) but I could tell he only was trained to perform the digital upgrade. When I asked if my alarm would still work, he just stared at me with a blank look on his face and said he would have to call someone. When he returned he stated “they would not guarantee it would work with my alarm and wanted to proceed. Which I said absolutely NO. Were they going to leave my home unprotected and with a link that did not work to my alarm company for safety or fire? That absolutely crazy and libelous on your part. Additionally, they wanted to drill a how through the wall of the garage to mount and plug in the modem. Which by the way I have a large cabinet full of stuff there. And they do not tell you that if the power goes out in your house the modem will not work unless you paid them extra for a battery backup which only lasts for a short time. Come on Cox after 30 years of paying you a lot of money you are going cheap on me. This does not make good business sense at all. I would like a customer service representative and one of your real technicians to call me and explain better options to me, if you wish to keep my business. Dennis Towler Dtowler007@gmail.com
Phone Service upgrade
Like many cox customers, I have been contacted by Cox to change out my current telephone equipment and install a new modem to allow continued provision of telephone service. I have contacted Cox Support with the following question: With the new method of telephone service delivery, will it be drawing from the current internet service that they have provided me? Two people that i spoke to, stated no, but could not provide written confirmation of this. In my opinion, this creates a conflict of interests in that I pay Cox a separate fee for internet service and a another fee for my telephone service. Until proven otherwise I have to believe that Cox are now going to have me pay them to provide internet service , so that they can provide me telephone service , for which I am being charged for as well. The above scenario is unacceptable and I am no lawyer but I suspect illegal?