Cable Box Explorer 8240HDC EXTREME ISSUES
I've had Cox cable and internet now for a little over a month and am COMPLETELY unhappy with the service I am receiving and paying for. The internet is perfect and fast, but the cable is an entirely different story. Almost every single hour, exactly 60 minutes, the cable is completely unwatchable. The picture will just freeze over and over, or continue to loop the same 10-15 seconds of a show, or just black out all together. I'll get online, order a signal reset and wait for it to boot back up, then 1 hour later it is doing the EXACT same thing. I have called Cox, spoke with technical support, followed all instructions to the T. I even went as far as removing the cable splitter and replacing all cables. I agreed to a 2 year contract with you Cox, but I will NOT continue to pay for such sub par service, no matter what. I have emailed Cox multiple times, called them multiple times, yet still no resolution. This is hands down some of the worst customer service I have ever seen before. If someone is paying $100 a month for services, they better be getting their money's worth! It has gotten to the point where I would much rather watch Netflix or rent a redbox as opposed to watching this ridiculous excuse for television. If anyone else has been having these issues, please respond and tell me if resolution was reached! I am in San Diego, CA if that helps.3.2KViews0likes2Comments
DVR (Scientific American 8240HDC) Pixeling and Freezing
I have been a Cox customer for many, many years. At present, we have one DVR and two regular boxes in our home. Over the years, we have had problems with our family room television picture, which used to have just a regular cable box, pixel and freeze, and Cox sent several technicians to try to remedy the situation. It took awhile to get rid of this problem, but it finally went away for quite a long time (years). Eventually, we upgraded to a DVR box, which we had been using for the past several years without any problems. A couple of months ago, it starting acting up - wouldn't allow us to record or playback, almost like it lost its memory. We'd have to unplug it to restore it. So I finally got tired of dealing with it and took it into the Cox outlet and traded it out for a new DVR box, the same SciAmer as before. After two weeks, this new DVR box started tiling and freezing a lot, which the old one never did. I disconnected it and put one of our other non-DVR boxes in its place to see what would happen. The picture was perfect for over a week using the other box. (The tiling and freezing only happens on the DVR box, not on any other outlets in the house.) I re-attached the DVR box and it pixeled and froze again right away, so I took it back to the Cox outlet for another one. This new DVR is doing the very same thing. I have rebooted it, checked all the connections, disconnected it for ten minutes and reconnected it, rebooted it again (where it goes through the whole sequence, takes about 10 minutes) etc. etc. Works fine for about a half an hour and then it is tiling and freezing again.. I can't tell you how annoying it is. I need someone from Cox to be honest with me. I've been a customer long enough to know that this issue has gone on for years and years. Is it the luck of the draw as to which DVR box a customer gets as to whether it will pixel and freeze? Remember, substituting the DVR for a regular cable box gave us a perfect picture for over a week, so my cables are working fine. Then as soon as the DVR is put back in place, freezing and tiling. It is ridiculous to keep going back for a new DVR or waiting for a technician to come out, only to tell us "everything seems to be working fine" only to have it start acting up again. Is there any other DVR box to use besides this Scientific American or are we stuck, in which case, there is no reason to rent a DVR. The playback shows we record on this DVR won't play if the box started freezing while it was recording, which makes the box useless. I've wasted too much time on this, I just want a box that works as advertised and paid for.12KViews0likes12Comments
TV going blank at random and sometimes re-appearing, sometimes not
I have never joined a forum in my life, but am totally frustrated by Cox for the last year+. I have a "new" cable box (which in Cox's world, Ibelieve means it is under 5 yrs old), the Explorer8642 HDC. This is the 3rd box tried in a series of replacement boxes. 13 yr customer that didn't have many problems at all for like 9 or 10 years. Then suddenly our black Motorola box (10 yr old box/technology?) started to intermittently stop sending a signal to the TV. We'd be watching a show and it would go blank. Sometimes after sitting there, it would pop back up after a minute or two or three. Sometimes I would have to pull out plug and let it do it's boot-up thing. Got a replacement, same type box and after a short period of time, low and behold, same behavior. Was told they "know about some issues like that". Weird thing about it is, that if we were recording something and watching at same time when it happens, it seems to record the show right through these dark periods. Leads me to believe that it's definitely not a problem of the signal not coming down the cable into my home, but rather it's just not sending signal to TV during this time. To placate me Cox told me to get the "new" all home box and just use itfor the one TV. They would graciously waive the $60 install fee (which wound up on my bill in $20 increments until I noticed). They brought the new box out, but it wasn't the petit little high tech box in the showroom, it was a huge clunker that was obviously somewhat old(but hey they weren't charging me for this tech upgrade, so I didn't complain). Seemed to work ok for about 2 months, but then here we go again. My last hour long tech phone call got a great guy who seemed to really invest himself into fixing my problem and he had me ultimately go in and set the power off to "manual" which made a massive improvement....for about 3 weeks. Again this was a "known issue" with this box. I thought it might be heat related, so I pulled everything away from the box, but to no avail. Well, now here I am on a Friday night wanting to relax and unwind, but no real cable service. This makes me really begrudge the fact that my bundled Cox bill crept from $120 mo to about $200 since Nov 2011 (a 66% increase). I don't know where that additional $$ is going, but I do know it wasn't a capital expense for new, high tech cable boxes. Is anyone else having these intermittent signal interuptions? Is there hope out there for me of a lasting solution?15KViews0likes11Comments
Cable Box Freezes - Constantly
This has been a COX issues for years. I have one cable box that I reboot almost daily. You sent out a technician and stated it was a low signal strength - but we all know it's these cranky boxes. Whatever he did only made it worse and now it freezes all the time! What is the BUG? and do you have a long term solution? Tired of FREEZE - it was crashing all the time with ON DEMAND and has gotten a lot better in the past 4 years.36KViews0likes6CommentsOUT OF DATE BOXES!
After house sitting for a relativeI found out just how out of date and slow and basically useless cox cable boxes are! I am just about to end my near 10 year service with cox because of how crappy there boxes are! Prices go up but not a *** hardware upgrade in like 6 years! This is pathetic!2.7KViews0likes1Comment