Cox whole home DVR 19th (really) trips to my home from Cox technical support and still no resolution
I have made well in excess of 100 phone calls and Cox technical support has been to my home 19 times and have been unable to resolve it. I found a well informed it several months ago who came out and had no luck. He promised me he would get a resolution, but when I contacted him several times to try to get him to come back, he wouldn't return my call. I think it was because I simply asked logically that no one come to my home without having a plan to resolve the problem rather than simply coming out and doing the same thing the previous 10-15 techs have done and expecting a different result. Please keep in mind that Cox doesn't communicate any prior work that has been done by repair technicians, so the first 8-10 times they came out, they all did the same thing. I have my whole home host in the basement along with two clients. There is another client in another area of the house. For the last year, the DVR fails when I attempt to play a recording. I get the response 2.1.2.2 and 2.1.2.9 or other generic responses. If I reset the host, the system will work fine for 24-36 hours. It then requires a reset to play any other recordings. I am done If I could switch to DirecTV, I would have done it long ago, but due to the configuration of my home (rack in basement) it is quite complicated to run the wires up to the 2nd story without running the wires outside, which I certainly don't want to do. I do use Phillips Pronto remotes. I have had my A/V installer and Cox at my home at the same time. They talked techie and the Cox technician admitted my system has nothing to do with the whole home DVR failures. I believe my Progressive Home, Inc. A/V installer has far more knowledge than any Cox tech that has come to my home. He says there's no possibility my system has any relation to the whole home DVR failure. I do run my 3 rack mounted Cox receivers through 3 Denon Receiver Amps, but my Progressive Home rep swears there's no way this could have any effect on the problem. Cox refuses to communicate with Cisco, but I expect it's a Cisco problem. Cox actually had the balls to tell me to contact Contour to try to find out what the problem is. Are you kidding me? You supplied the ** that doesn't work and now you want me to call Cisco? Anyone else have a similar experience? If anyone has any idea2.4KViews0likes2Comments