ContributionsMost RecentMost LikesSolutionsCox is officially the worst company I've ever had the pleasure to deal with, NO FREAKING JOKE HERE! Yes Cox **, I have Gigs blast and often times had better speeds when I was on 300mbps...i called for a technician to come out and check the system for both my internet and television... Well I did a test while I was on the phone with the tech and my speed was not quite 400mbps...ihave a program that monitors my speed coming into my house... I looked at the log file when the technicians got here, of course they checked the outside connection first, my connection speed leading up to the day they got here increased from the day I made the appointment until they knocked on my door and said there are no issues outside to 700mbps WOW. They said it has to be with your equipment which I have my own modem, because with their modem on the 300mbps plan I had good speeds ar the medem but couldn't get those speeds after their modem did all the bottlenecking protocols lol.🤣So I bought my own modem with a separate Wi-Fi router, my speeds increased two fold, to above what my limit was supposed to be. I said get your equipment and hook it up, well they said they don't have it on the truck. IMPORTANT NOTE HERE: They were supposed to bring new equipment with them because I didn't have their correct modem for Gigablast plus my contour equipment is almost 3 years old so I don't have any of the features I'm paying for that came out 2 years prior lol.🤣This all occurred over a month ago... Present day my logs show nothing over 300mbps in the last 30 days and I still don't have my new equipment from them which they charged me a $75 service call because they didn't find anything wrong and they were supposed to upgrade all my equipment, which didn't happen because they didn't bring any or didn't have the correct equipment lol.🤣ANOTHER NOTE: In order to get the latest equipment and avoid the $75 service call fee is you have to exchange it at their closest location, well guess what 'I'M DISABLED' and can not physically disconnect the equipment put it in my van, exchange it and then reconnect everything to when I get the stuff home... Nope Cox doesn't have anything in place to wave the fee automatically, I have to call back and some how prove to someone on the phone that I am physically unable to complete those tasks lol.🤣 Automatic equipment upgrades/Cox Customer Service is TERRIBLE I subscribed to Contour TV Ultimate - 4 Premiums & Record 6 250+ channels 2 1/2 years ago, however Cox has added features since then and I still have my old equipment. Why does Cox not setup legacy customers who are subscribed to high end services for automatic equipment upgrades, or at least make some kind of effort to make sure current customers get the same type of equipment that new subscribers to the same service. This is not limited to Contour TV but, I'm subscribed to the highest internet speed Cox offers and I pay for the premium modem yet I don't have the newest equipment. I have asked this question several times through chat, phone and personal conversations with Cox CS representative's and technicians without receiving a clear answer. Unfortunately we don't have a choice between cable companies, we are stuck with whatever provider services the area you live in, which in my opinion the FCC/Government should step in and change this awful situation. I moved from a Bright House serviced area to a Cox serviced area, had I had the option to transfer and stay with Bright House verses switching to Cox I would have definitely stay with Bright House (Now Spectrum). I absolutely hate Cox, again unfortunately I'm forced to use them because i prefer high speed cable internet over any other options!