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Re: detected suspicious activity ... or not
Yeah, I had a similar experience. Logged in to my Cox account, logged out and the "change password possible suspicious activity" immediately appeared in my inbox. I could not change my password, because I don't have another email address, and the password change page won't accept input unless an alternate email address is provided. I spent an hour on the phone with a very helpful person at tech support, but this is still not resolved. The good news is even after they lock me out of my account, I still have about 90 days before they wipe all my account info, or so I'm told. My guess is that the requirement for a backup email address is relatively new, and this is how they have chosen to enforce it.33Views0likes0CommentsRe: Did anyone receive prior notice that Cox was stopping all ClearQAM service?
I agree. The notifications were far from transparent. I had to call tech support more than once to clarify the notification so that I felt I understood what was going on. Even after the first phone call I was not entirely sure that I would never be able to watch any channel on Cox again without using some kind of box from Cox. Even their scripts for the tech support folks must have been very carefully designed to avoid simple, direct explanation of what they were up to. My question is: why did they try as hard as they did to avoid a clear explanation? It isn't like we were weren't going to find out eventually...0Views0likes0CommentsRe: How does going all digital help Cox customers?
Also have a cable TV account elsewhere, served by TWC. In a truly funny complete coincidence, they recently went all digital as well. I have the option to buy their box or rent it. So it is technically feasible. Kills off a predictable, if small, revenue stream though.0Views0likes0CommentsRe: Email complainers now being muzzled
I am extremely curious: is there any chance you can test your email connection using some other ISP? I realize this is not a simple request, but I routinely carry my laptop between two residences, one served by Cox, the other by another widely recognized cable internet provider. Strangest thing. When I use Cox as my ISP, if I can connect to my email account (can't right now), it is very slow even when it does work, and the server may reject my password a few times before finally accepting it (I just hit Retry). But from the other ISP, things just work, and work very quickly. Two questions: 1) if you are in a position to try this, what do you see? 2) what could possibly be going on that would delay or deny connections from >inside< Cox's own network but not from a foreign ISP?0Views0likes0CommentsRe: Internet slowdown on a daily basis. Help needed!
Howdy Chris! I had hoped that I might be able to help clarify communications in this thread with my original post, but I have failed, and I would like to apologize. The message Chris sent was directed to me, and he is directly on target. My router is a Raspberry Pi model B, to which I have added a USB-Ethernet adapter. Yes, this lashup is rate limiting, but at home I'm not allowed to run machines 24x7 unless they're very low powered. Right now with this gear I'm able to get speeds of 36 Mb "on a good day". For the moment, that is good enough. Before I upgraded to DOCSIS 3, I was maxing out at about 20 Mb. Yes, I am aware of my limitations at home. But I still see similar fluctuations in speed - 36 Mb is possible, but we're often a good bit below that. I do not believe my Raspberry Pi is fluctuating in its handling of packets. You mentioned that your speed was fine at 1:15 AM. And outside a window of about 7 - 10 PM, things are mostly OK. I have a question for you. When do you suppose that folks near you are doing the most video streaming? I am not really sure how all this works, but I believe that each of us shares bandwidth with our local group when our ISP is a cable system. I'm not trying to throw stones here, but in order to find an answer to what is going on, we do have to have a good understanding of how the system works. Given the information you posted earlier, I think it is time to consider the effect from outside your home on you connection speed.1View0likes0CommentsRe: Internet slowdown on a daily basis. Help needed!
I've been following this thread and several similar ones. I also see very different speeds in the evening from time to time. Having just upgraded to a DOCIS 3 modem, I have ready to post about my situation. I am still collecting observations and eliminating possible explanations from my end. However, I did want to point out that although your comment about wireless traffic is a good one, a few posts above yours, the OP says "read carefully" and goes on to say that he sees the same problem whether he connects directly to his cable modem or his router.1View0likes0CommentsRe: No e-mail
I live in a Cox service area, but recently bought another place that is under the control of Time Warner. I've always been treated well by Cox, so I was terribly skeptical about arranging internet service with Time Warner. So far, they have been reasonably responsive. What I find absolutely amazing is that although at home, I have been having many of the same email issues with Cox (just now it took three tries and long delays to even see if I had any new messages), but when I connect the very same laptop to Time Warner's network, everything not only works, but is very quick. This is not due to the connection speed - I'm paying for 15 MBs with Time Warner and 50 with Cox. I've posted this observation before, but I thought I might add it here, in case folks with more serious problems have access to a non-Cox connection. Why using email from outside Cox's network works better than from inside makes no sense to me. Can anyone explain this (Health Edge?)0Views0likes0CommentsRe: OPEN PORT 80
Health Edge said: What devices use port 80? Maybe port 8080 for remote management, but that should be disabled anyway. Well, Netgear devices for some, the following is from the WNDR330 owner's manual under configuration: 1. Connect to the wireless router by typing http://www.routerlogin.net or the router’s LAN IP address (default is 192.168.1.1) in the address field of your browser, and then press Enter. Since no specific port is specified in the address, my browser's gonna hit port 80. My only point is that it is very hard to write effective "one-size-fits-all" rules, and when something gets overlooked, even folks with good intentions can inadvertently become criminals. I agree that non-default ports for device configuration are a really good idea (although I guess the OP could also have tried that before just ranting...).14Views0likes0CommentsRe: OPEN PORT 80
Not a big fan of trolls, either. However, he did raise a question I had not thought to ask. Cox acceptable use policy seems like a fundamental document for customers to access. But when Becky posted her link, she used Bitly to consolidate it. I tried searching with Google to find the actual link (I don't like Bitly). Could not find the link using Google (although the business link did show up). Isn't that odd? Why should the residential acceptable use policy be located so deeply in the site? Although it might sound rude and trollish to ask what might happen to someone whose consumer device is configured using an internal web server - a lot of modems, routers and other networking devices are configured that way - but when situations go legal, lawyers ask all kinds of rude and trollish questions. This makes me wonder how many folks are contravening the AUP without any awareness or intention, simply by not changing the manufacturer's default settings.16Views0likes0Comments