ContributionsMost RecentMost LikesSolutionsRe: New Cisco 4742HDC box does not reboot It was not resolved until today. A crew came out and replaced the service drop cable from the shared pole and service is restored. Re: New Cisco 4742HDC box does not reboot We had a visit from a service tech on Thursday and this time I was able to meet with him in person. Because I work a regular 40+ hour-a-week job this has been impossible in the past. Thank goodness service tech Mark listened to me. For the last few years no one at Cox has LISTENED to me when I tell them they needed to look at the service drop from the shared power pole.I have been in the customer service business for over 40 years and this is what is super frustrating. Mark went through all of his signal checks within the home, at the entrance to the home and guess what? A signal loss from the service drop. I think Cox should discount service charges to my family for turning a blind eye to this. New Cisco 4742HDC box does not reboot I had a 8742HDC box for the last couple of years in our living room, one that a Cox technician had replaced after going through all of our house cabling. He said at that time that we have too much transient "noise" on/in our home which makes no sense to me. At the time I had an issue with the Guide showing "To Be Announced" for weeks on end and recently this started again and I finally decided to take a trip to local Cox store to exchange the box since NOTHING in our home cabling has changed and all connections are solid. The clerk took my 8742HDC box and gave me a 4742HDC instead. She said if you don't use the DVR the 8742 is not necessary. I got home and connected every cable to the new box and waited for it to reboot. It never came online only showing the script "Loading, please wait". I tried this 12-13 times to no avail. I called Cox technical support for help, still nothing. I ran a separate cable from the house entrance directly to the Cisco box-still nothing. The next day I drove back to a different Cox store (the definition of insanity, doing the same thing over and over expecting a different result?!) and exchanged for another Cisco box. I reconnected everything again the next morning and still nothing. I then pulled the working Cisco box from our bedroom and installed it in the living room, the problem location and it works just fine (except the Guide still reads "To Be Announced". The response from tech support is "We can send a technician out." I said, to be quite frank I'm ready to cancel my service. What the heck is going on with your crappy service??? Super frustrated with expensive non-service. CISCO 1642HDC box will not reset I have two HD receivers in different rooms the that are connected to a signal splitter and 1st receiver went off-line yesterday morning. My wife was watching TV on 2nd receiver at same time with no problem. I checked my connections first and swapped connections which allowed a good reset for 1st receiver. So the 2nd receiver (the one that was working fine yesterday) will not reset and logically thinking I have a bad end on a cable connection at the splitter. However, after multiple reset attempts and connection swapping at the splitter the 2nd receiver will not reset and hangs at the TV screen message " Downloading Initial Application". I'm at my wits end on this troubleshooting episode. I guess I need to check signal strength with a VOM at the mail line coming in to house.