ContributionsMost RecentMost LikesSolutionsRe: Lost connection four times yesterday and four times so far this morning Channel 4: 42.0dBmV Re: Lost connection four times yesterday and four times so far this morning Channel 1: 6.5dBmV 40.4dB Channel 2: 7.0dBmV 41.9dB Channel 3: 7.0dBmV 41.9dB Channel 4: 6.9dBmV 41.3dB Channel 5: 6.8dBmV 41.1dB Channel 6: 6.4dBmV 39.7dB Channel 7: 6.6dBmV 41.3dB Channel 8: 6.5dBmV 41.4dB Upstream Channels Power Level: Channel 1: 37.0dBmV Channel 2: 36.7dBmV Channel 3: 39.2dBmV Re: Lost connection four times yesterday and four times so far this morning My router is TP-Link Archer A20, and my modem is a Cisco DPC3010. I had similar recurrent connection issues a couple of years ago; the technicians came out and found there was water in the cable box! They re-strung the cable, but it shouldn't have gone bad again so quickly. Lost connection four times yesterday and four times so far this morning Router light keeps turning orange. Dropped connection four times in one hour between 5 and 6 pm yesterday. Happening again after 8 am today. I unplug modem and router, wait, plug them back in, connection turns back on and drops within FIVE *** MINUTES. What the hell is going on with this *** service??!? I bought a Netgear C7000v2 modem in hopes of increasing my connection speed. Trying to activate it, I get the message that it's not a supported modem. But the model number is on the approved list! After hooking it up, the connection was dialup-level slow. It was a pain to even get to the activation screen. Is the modem defective somehow? I'm the person who created my account and the only one who uses it - but I'm not the primary account holder?! My service, which is supposed to be 50 mbps, has been getting ridiculously slow lately - downloads as low as 400 kbps - so I thought I'd take advantage of the "Upgrade My Modem" thing I keep getting ads for. Trying to access this, I get "Limited Access". Cox thinks I, who created the account four years ago, pays for it, and am the only one who ever uses it - am somehow *not* the primary account holder? What is this? Has my identity been stolen or something?