ContributionsMost RecentMost LikesSolutionsRe: Internet Keeps Dropping -- Gilbert AZ Sent email 2 days ago. No response. Re: JUST ORDERED CENTURYLINK - Goodbye Cox and Packet Loss Issues I'm definitely thinking of going same way Re: Internet Keeps Dropping -- Gilbert AZ I've sent an email tocox.help@cox.com Re: Internet Keeps Dropping -- Gilbert AZ It's not the just the wi-fi. I'm directly connected in with the ethernet and I lose the internet on everything Internet Keeps Dropping -- Gilbert AZ I've had Cox for about 9 month now since moving to AZ. Within the last week or, my internet goes through sprees of dropping. Anyone else having this problem? Support blamed my splitter (provided by COX btw). I removed the splitter and connected directly into my modem. At first this seemed to work -- went over 12 hours without a drop. Then back to same old. In about 30 hours, my internet has failed 42 times. I live in an apartment complex. Any ideas?I am using their "Panoramic Wi-Fi Router" Model: DAR1682 Sorry times are in EST on Uptime Monitor Failure log because I work for company on the East Coast remotely and it's just easier to keep my computer on their timezone: Net Uptime Monitor Failure Log ======================================= 10/8/2018 3:43:08 PM Log Start --------------------------------------- Failure Start Length 10/8/2018 3:44:49 PM 0:00:47 10/8/2018 3:47:12 PM 0:00:11 10/8/2018 3:50:02 PM 0:00:16 10/8/2018 3:52:05 PM 0:00:06 10/8/2018 3:53:37 PM 0:00:30 10/8/2018 3:54:30 PM 0:00:10 10/8/2018 3:55:02 PM 0:00:18 10/8/2018 3:56:51 PM 0:00:36 10/8/2018 4:00:05 PM 0:00:14 10/8/2018 4:29:15 PM 0:05:31 ---------- Note ---------- 10/8/2018 4:36:11 PM Removed Splitter ------ End of Note ------- 10/8/2018 4:41:25 PM 0:00:06 10/9/2018 6:49:10 AM 0:05:17 10/9/2018 7:13:24 AM 0:00:26 10/9/2018 7:22:42 AM 0:00:21 10/9/2018 7:29:29 AM 0:00:15 10/9/2018 7:45:58 AM 0:04:13 10/9/2018 3:11:04 PM 0:00:07 10/9/2018 3:13:40 PM 0:03:21 10/9/2018 3:18:26 PM 0:00:09 10/9/2018 3:21:42 PM 0:06:05 10/9/2018 3:34:24 PM 0:00:07 10/9/2018 3:36:32 PM 0:04:53 10/9/2018 3:45:07 PM 0:00:20 10/9/2018 3:47:44 PM 0:00:21 10/9/2018 4:02:11 PM 0:05:22 10/9/2018 5:39:19 PM 0:00:14 10/9/2018 5:40:31 PM 0:00:16 10/9/2018 5:42:48 PM 0:00:06 10/9/2018 8:31:51 PM 0:00:29 10/9/2018 8:36:11 PM 0:00:09 10/9/2018 8:42:55 PM 0:00:45 10/9/2018 9:01:57 PM 0:00:08 10/9/2018 9:06:40 PM 0:00:37 10/9/2018 9:08:22 PM 0:04:10 10/9/2018 9:15:00 PM 0:00:08 10/9/2018 9:17:07 PM 0:00:22 10/9/2018 9:19:31 PM 0:00:24 10/9/2018 9:24:18 PM 0:00:06 10/9/2018 9:27:53 PM 0:00:10 10/9/2018 9:48:54 PM 0:00:13 10/9/2018 10:01:15 PM 0:00:16 10/9/2018 10:05:51 PM 0:00:32 RF Parameters Downstream DCID Freq Power SNR Modulation Octets Correcteds Uncorrectables Downstream 1 9 831.00 MHz 7.40 dBmV 37.64 dB 256QAM 35664252 606 6030 Downstream 2 10 837.00 MHz 6.80 dBmV 37.36 dB 256QAM 28716745 926 6974 Downstream 3 11 843.00 MHz 6.80 dBmV 37.64 dB 256QAM 28718098 767 6808 Downstream 4 12 849.00 MHz 7.40 dBmV 37.64 dB 256QAM 25854016 993 7097 Downstream 5 13 855.00 MHz 8.10 dBmV 37.36 dB 256QAM 29473329 1102 7757 Downstream 6 14 861.00 MHz 8.30 dBmV 37.36 dB 256QAM 29561281 598 6108 Downstream 7 15 867.00 MHz 8.20 dBmV 37.64 dB 256QAM 29539821 358 2924 Downstream 8 16 873.00 MHz 7.50 dBmV 37.36 dB 256QAM 29656917 639 7450 Downstream 9 25 927.00 MHz 6.70 dBmV 37.36 dB 256QAM 41260750 861 6925 Downstream 10 26 933.00 MHz 7.00 dBmV 37.36 dB 256QAM 40901482 967 7234 Downstream 11 27 939.00 MHz 6.90 dBmV 37.36 dB 256QAM 40809148 1126 7888 Downstream 12 28 945.00 MHz 6.60 dBmV 37.36 dB 256QAM 41412079 1048 8026 Downstream 13 29 951.00 MHz 6.40 dBmV 37.64 dB 256QAM 39760374 1200 7864 Downstream 14 30 957.00 MHz 5.90 dBmV 37.36 dB 256QAM 38126885 1598 6305 Downstream 15 31 963.00 MHz 5.50 dBmV 37.36 dB 256QAM 39666316 1317 8136 Downstream 16 32 969.00 MHz 5.60 dBmV 36.61 dB 256QAM 39805956 734 7514 Downstream 17 41 405.00 MHz 8.30 dBmV 38.61 dB 256QAM 36596256 494 3088 Downstream 18 42 411.00 MHz 8.80 dBmV 38.61 dB 256QAM 37142590 503 2833 Downstream 19 43 417.00 MHz 8.40 dBmV 38.98 dB 256QAM 37022098 469 2030 Downstream 20 44 423.00 MHz 8.50 dBmV 38.98 dB 256QAM 37283303 427 4177 Downstream 21 45 429.00 MHz 8.70 dBmV 38.98 dB 256QAM 39975995 692 1889 Downstream 22 46 435.00 MHz 8.70 dBmV 38.61 dB 256QAM 39763388 555 3110 Downstream 23 47 441.00 MHz 8.70 dBmV 38.61 dB 256QAM 39839739 361 4492 Downstream 24 48 447.00 MHz 9.00 dBmV 38.61 dB 256QAM 40517606 526 3039 Reset FEC Counters Upstream UCID Freq Power Channel Type Symbol Rate Modulation Upstream 1 3 29.80 MHz 36.00 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM Upstream 2 4 36.30 MHz 37.50 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM Upstream 3 2 23.30 MHz 34.00 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM Upstream 4 1 18.40 MHz 33.25 dBmV DOCSIS2.0 (ATDMA) 2560 kSym/s 64QAM DOCSIS(CM) Events Date Time Event ID Event Level Description 10/9/2018 18:20 82000700 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=18:b8:1f:96:05:b2;CMTS-MAC=00:42:5a:9e:39:5c;CM-QOS=1.1;CM-VER=3.0; 10/9/2018 18:20 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=18:b8:1f:96:05:b2;CMTS-MAC=00:42:5a:9e:39:5c;CM-QOS=1.1;CM-VER=3.0; 10/9/2018 18:25 82000700 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=18:b8:1f:96:05:b2;CMTS-MAC=00:42:5a:9e:39:5c;CM-QOS=1.1;CM-VER=3.0; 10/9/2018 18:25 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=18:b8:1f:96:05:b2;CMTS-MAC=00:42:5a:9e:39:5c;CM-QOS=1.1;CM-VER=3.0; 10/9/2018 19:06 82000700 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=18:b8:1f:96:05:b2;CMTS-MAC=00:42:5a:9e:39:5c;CM-QOS=1.1;CM-VER=3.0; 10/9/2018 19:06 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=18:b8:1f:96:05:b2;CMTS-MAC=00:42:5a:9e:39:5c;CM-QOS=1.1;CM-VER=3.0; 10/9/2018 19:07 82000700 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=18:b8:1f:96:05:b2;CMTS-MAC=00:42:5a:9e:39:5c;CM-QOS=1.1;CM-VER=3.0; 10/9/2018 19:07 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=18:b8:1f:96:05:b2;CMTS-MAC=00:42:5a:9e:39:5c;CM-QOS=1.1;CM-VER=3.0; 10/9/2018 19:07 82000700 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=18:b8:1f:96:05:b2;CMTS-MAC=00:42:5a:9e:39:5c;CM-QOS=1.1;CM-VER=3.0; 10/9/2018 19:07 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=18:b8:1f:96:05:b2;CMTS-MAC=00:42:5a:9e:39:5c;CM-QOS=1.1;CM-VER=3.0; 10/9/2018 19:07 82000300 3 Ranging Request Retries exhausted;CM-MAC=18:b8:1f:96:05:b2;CMTS-MAC=00:42:5a:9e:39:5c;CM-QOS=1.1;CM-VER=3.0; 10/9/2018 19:07 82000600 3 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=18:b8:1f:96:05:b2;CMTS-MAC=00:42:5a:9e:39:5c;CM-QOS=1.1;CM-VER=3.0; 10/9/2018 19:08 82000700 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=18:b8:1f:96:05:b2;CMTS-MAC=00:42:5a:9e:39:5c;CM-QOS=1.1;CM-VER=3.0; 10/9/2018 19:08 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=18:b8:1f:96:05:b2;CMTS-MAC=00:42:5a:9e:39:5c;CM-QOS=1.1;CM-VER=3.0; 10/9/2018 19:08 82000700 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=18:b8:1f:96:05:b2;CMTS-MAC=00:42:5a:9e:39:5c;CM-QOS=1.1;CM-VER=3.0; 10/9/2018 19:08 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=18:b8:1f:96:05:b2;CMTS-MAC=00:42:5a:9e:39:5c;CM-QOS=1.1;CM-VER=3.0; 10/9/2018 19:09 82000700 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=18:b8:1f:96:05:b2;CMTS-MAC=00:42:5a:9e:39:5c;CM-QOS=1.1;CM-VER=3.0; 10/9/2018 19:09 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=18:b8:1f:96:05:b2;CMTS-MAC=00:42:5a:9e:39:5c;CM-QOS=1.1;CM-VER=3.0; 10/9/2018 19:10 82000700 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=18:b8:1f:96:05:b2;CMTS-MAC=00:42:5a:9e:39:5c;CM-QOS=1.1;CM-VER=3.0; 10/9/2018 19:10 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=18:b8:1f:96:05:b2;CMTS-MAC=00:42:5a:9e:39:5c;CM-QOS=1.1;CM-VER=3.0;