tennesseeoconno
New Contributor
Joined 12 years ago
User Profile
User Widgets
Contributions
Re: Can't connect to Cox smtp server
We are experiencing the same problem, we have 3 email addresses under one bill, and we cannot send emails either, we called tech support 5 times, each time we were put on hold and then disconnected. When we finally got through to them the not-so-helpful person barely said a word and said her server was down. I was able to get on a live chat with little to no progress, and when it did seem like we were making some progress our internet connection went out and when it came back on I was no longer in the live chat (don't think it was a coincidence on their end). The error we keep receiving is There are several reasons why this may have occurred: 1) You may have exceeded the allowable sending limit via WebMail. If you have knowingly been sending numerous messages within a short time period, you may be blocked from sending additional messages for a period of three hours, at which time the block will be automatically lifted. 2) The content of your message may be considered spam by our anti-spam systems, and has therefore been blocked. Try sending an empty test message to yourself to see if you can receive it. If you receive it, this would indicate that the blocked message is considered spam. Please visit http://coxagainstspam.cox.net for more information. 3) There may be a temporary system problem or maintenance which is causing the failure. Please visit http://status.cox.net for current information about such issues. In this case, the service will be restored as soon as possible. 1) we're not sending spam, not even forwarding anything with links 2 ) I only sent 3 emails all "test" emails in an hour and the chat person said we were exceeding our sent messages limit No one seems to have an answer, when I asked if something was wrong with a connection setting such as SMTP they had no reply7Views0likes0Comments