Sully734
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Joined 9 years ago
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Re: Internet still slow and constant outages
Good luck, been having the same problem with dropped internet but my speeds are still where they should be when connected... been going on for about a yr and noticed it act up again just after the time change again. Sometimes when it's on a roll maybe 15x a day, replaced a router last yr, worked great for a few hrs and then same thing, couldn't call because I lose my phone connection also. Upgraded to Premier, a guy came out, did what he needed to do, showed us it was working and the speed via OOKla and we were happy... Started up again a few weeks later.... did the disconnect, reboot thing, sometimes it would work, sometimes not so mostly waited until it would connect again. We're close to 60 so I enjoy playing games and we need a phone connection mostly for work and emergencies... Prime example, wife had a work related accident, fell off a platform and broke her pelvis, I'm sitting here aggravated because of the lost connection while in the middle of a phone conversation and her work is trying to call here to let me know what happened, meanwhile she's being taken to the hospital via ambulance. I've been told it looks good on their end, .. asked if I have power / surge protectors connected to outlets which could be the problem to workers testing video. One tech said he notice i wasn't connected and I replied when I got the message, " No kidding it was offline". They did try to help and I admit I was short at times because you pay for a service and you expect that service... Worked good after the complaints but still goes out 2x+ daily, got tired of unplugging, unhooking and waiting and redo all over again and wait a few reboots for it to start... Now it drops and all my lights on modem stay lit as if connected! Started this after my last complaint that I was dissatisfied. Disgusted of doing the "routine" I just disconnected the cable from wall to modem and not really expecting anything after about 30 seconds I connected the cable to the modem and it was connected. better that doing the "routine" best help I can offer.... Went out and bought a cell phone, at least that's dependable, and the wife's happier. Good Luck0Views0likes0Comments