ContributionsMost RecentMost LikesSolutionsRe: Signal Power issues Tech support on phone with no help Thank you for the support. Both service agents was great. My levels are no more than 7 difference with an average of about 3 for power level and no lower than 39 on the SNR. I also think he found more issues on the poles in this area so not just me got fixed. Thank you to these forums. Most of all the moderators for keeping on things. Re: Signal Power issues Tech support on phone with no help The tech showed up yesterday ran his test determined the connection from the tap to the modem was excellent. While un-hooking my link from the tap on the pole water poured out of the Tap. He drained all the water and told me he has to have another tech fix the rest of the issue. He said it should be fix with 24 hours. I took reading after he left and I did recover some signal but still below on the channels I had a week signal on. Its been more than 24 hours and we have not seen anyone come by nor has the reading changed. My issue is at the pole or in the down trace to the main drop for the area. My neighbor also has the same intermittent connection as I described. Re: Signal Power issues Tech support on phone with no help That was the readings with it directly connected to the tap outside my home Signal Power issues Tech support on phone with no help I noticed when I logged in to the modem that most of my Bonded channels are over -18 power level. This all caught my attention due to slow and intermittent Internet. I have COX Panoramic modem with DOCSIS 3.1 with the Ultimate Package 300 down and 30 up. my usual is between 96 - 190 down. I called tech support and they guy had no idea what I was trying to tell him. I told him the about the signal power level and he asked if the microwave was on and to restart my computer, with the usual reset modem restart computer. With me telling him that I'm wired and the only device on line he still insisted that my wireless connection is my issue. I requested a tech come out and check my line for SNR and power level issues and he said that they wouldn't fix my issue that way and he sees no problems. I need assistance in getting ahold of a Technician that can assist in my getting things fixed. Re: Arris 6190 speed issues in VA Beach since last week sorry to say but the SB6190 is plagued with a bad chip. PUMA 6. has latency issues from modem to device ie router/computer. if you have speed more than 300 you will see issues. I have upgraded to the sb8200. so far very good does get a lil warm but when cox connection quality in Gloucester, VA is working its blazing fast. Also look in to MoCa filter. If your neighbors has a MoCa network like the panoramic wifi or contour and does not have a filter on their end the network may cause interference with your cable lines. I wish you luck buddy and the SB6190 will continue to degrade until the new firmware that may get released fixes the issue. back in January I lost all my hair trying to figure out my issue with the SB6190 but I agree every time cox upgrades a speed their is network issues for at least 6 months as they fix all the week points and upgrade node sites for the increased throughput. my issues a few months agohttp://forums.cox.com/forum_home/internet_forum/f/5/t/20010.aspx?pi287=2 Re: Upstream issues/intermittent connection problem I was plagued with the same puma 6 with the Arris SB6190 I now have the SB8200 planning for the future. My area has its monthly cycle of great quality and a week of **. reason I replaced the SB6190. Some things I have learned. This thing called MoCa if your neighbors use a MoCa network like the panoramic wifi Cox offers and you or them do not have a POE MoCa filter you may be getting some interference from their network. MoCa filters are cheap or Cox may provide one. this helped my modem since the SB8200 has no MoCa blocking capabilities due to the DOCSIS 3.1. But look in to a MoCa filter, did help my situation but still my area is bad in connection as usual I pay for 300x30 current speed 12x30 alway great here in my area. I collect a lot of uncorrectable when the quality in my area gets bad not sure what causes these to include a few days of errors. ranges from level 3 to level 6 errors. I belive a lot of our connection issues have become more frequent every time a new speed level is added and cox is unable to sustain in the beginning. im looking fwd to cox fiber I have my fingers crossed that it makes it to my area. good luck Re: Data Cap of 1024 GB Per Month Is Too Low!!! Also when you do go over they throttle you data speed. I thought I had cable line, modem or router issues. purchased all new stuff to just remain at half speeds. Especially around peek times. So for a week now I have been monitoring my speeds every 15 min for week noticed my 300 Mbps I pay for is fine from 11PM to about 530PM the next day and 90-130 during 6pm to 11pm. so my average for the week is 133mbps. I pay for 300Mbps. How I really found out how it was not the wire to my house or my equipment I took my modem to a friends house hooked my modem up to his cable line. My friend also pay for 300Mbps. his modem is a COX rental as I own mine and before you say I have an old modem before my new one I had a SB6190. 32x8 channels capable of 1Gb, this modem did have a bad chip set "puma 6" Which is what convinced me it was a hardware issue. my new modem is a SB8200 a Docsis3.1 beyond what my area supports. So back to my friends house, both modem hooked directly to computers with CAT7 cables and 1000bT connections he was pulling over 300 for the 10 minutes we tested a solid range of 290-320's. my test were no different then my house 100-130's. My thoughts are if you limit my advertised speed you should prorate my charges. Sorry but this has been an expensive discovery just to find they are trying to get all of us to pay more. This is also in their policy that they can throttle your net to make sure the NODE can provide inter net to all on the Node by load balancing. What they don't say is that you will also have a lower priority and slower speeds if you constantly push this minimal cap Re: connection and speed issues there has to be an issue that still need to be fixed or looked in to. I know i'm not the only one with speed and latency issues in my area. The service of 300Mbps up and 30Mbps is what i pay for. Should be able to stream netflix or play online games with no issue. this was my modem readings today. Seems that every few days is something going on. Re: connection and speed issues A Tech came out and was very helpful. ran a bunch of test and added a power reducer to lower my power. he test all my lines and all were in good shape. Net worked well for a few days now, until today..... back to intermittent connections, web pages time out like dial up slow at page loading. i also seem to be getting disconnected enough to have some uncorrectable again. The tech was to send a Main line Tech to check the power lines. I believe that the Gloucester point, VA area is having a major connection issue. Please find and fix this issue. Re: connection and speed issues direct from pole to modem