ContributionsMost RecentMost LikesSolutionsEMAIL CONTACTS HOW DO I MAKE A BACKUP COPY OF ALL OF MY EMAIL CONTACTS? Re: Email Structure Thank you Mary! Email Structure I have two questions regarding webmail. When webmail opens the view defaults to "checkboxes" as one of the options. Is there a way to set this option so that checkboxes is not automatically shown in the view? Secondly, when responding to or forwarding an email my signature appears below the last email in the string instead of at the end of my response to the email. Why is that? Delayed and Undelivered Emails I am on the new webmail server. I know after the conversion there was an issue sending emails timely. Has that been resolved? I have learned recently that some of my emails were never delivered. Re: Problem receiving emails Thanks Sistermoe. I'll check out the current forum. Re: Problem receiving emails I am not getting a bounce back message. Re: Problem receiving emails Becky, Everything is set up correctly on both my account and my wife's account. This morning I sent her an email from my COX account and it never made it to her COX account. I was able to at least get emails to her that way the past couple of weeks after this problem started when COX launched the new server. Now I can't even do that. We NEVER had a problem emailing from our live email accounts before that and certainly not from our COX accounts. This is extremely frustrating and I just keep getting the runaround. I'm ready to escalate this issue to someone within the COX organization to see how to get this corrected or I'm looking elsewhere for my internet/TV/phone service. I've been a customer for 16 or 17 years and would prefer to stay with COX, but this issue is pushing me over the edge. Looking at other postings it is apparent we are not the only ones having this issue. So given that, doesn't it seem logical that the problem is something COX created? Re: Problem receiving emails It seems to have become an issue when COX switched to their new platform. I called their technical support dept and you would have thought the guy I was talking to was the janitor instead of a techie! He didn't understand how outside email accounts poll the COX server. I'm not sure where we go from here unless it's another provider. VERY frustrating!!!!! Problem receiving emails Both my wife and I have a COX webmail address and use Windows Live Mail 2011. Since around the first of June, none of her emails are being delivered to my COX mailbox or my Windows Live Mail mailbox. When I send her emails she receives them. What would be the reason for this? Is it because of the recent upgrade of the COX webmail server? And if yes, when will this be resolved? Thanks! Re: Importing email folders No further questions, Tiffany. Thanks! rd