smtips
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Cox is refusing to downgrade me
I was talking to the loyalty team on Monday the 22nd getting some credits for all the ridiculous performance I had been getting. Before I talked to them, I talked to billing whom I allowed to talk me into upgrading to Gigablast because they were assuring me I'd get better than the 35Mbps upstream. So I let them flip that switch. Then between the time hung up with her and waited for the loyalty team to call me back I did much testing, and found I cannot get anything better than the 35 up. When I talked to Loyalty 15 minutes later I told them I don't want that, it wasn't what was represented to me and to just put me back on the 300/30. They had to submit a ticket to do that. Ticket still isn't done 5 days later. I got charged the extra price because my bill came out today. There is no functional reason that ticket could not have been addressed within a day. The agent LIED and said I'd be getting much better than the 35. Hell I woulda been happy with 100 up but she was saying I'd get much better than that. NOT the case. I want this service downgraded back to the ultimate classic plan again and waiting on the phone for a supervisor to talk to is a huge joke and talking to the non-US agents on a Saturday is too. A downgrade takes about 5 seconds with your software. This needs to happen now before I start with BBB and FTC. It was blatent false advertising and push selling for a product that is not available in my area but was represented as such.1.1KViews0likes1CommentRe: Lots of Jitter, Tons of Packet Loss
Lisa I have been on this same exact issue for 3 weeks+ now and the same problems have existed where I am for 2 months. I can't even get throughon the phone any more because they say they "noticed issues in my neighborhood" and send me in a loop. The problems absolutely exist, sending a tech once to confirm it may be fine, but when they confirm the packet loss and node issues at the tap (20-60% in my case, TWICE in 2 weeks) then anyone with a brain knows it's not an issue for the tech to come and fix at the house. Seriously people, these problems suddenly started like 2 months ago and all cox can do is give excuses about "an increase in traffic in your neighborhood." They have clearly oversold and over subscribed nodes. I suggest you cancel and get on with your life. Slower but more consistent and efficient connection is better than this nonsense we've been seeing with no reasonable explanation or projected date of correction.12Views0likes1CommentRe: Packet Loss. Gaming Impossible. Verizon Hotspot Better.
I couldn't agree more. Two tech visits in the last 2 weeks, they acknowledged CONSISTENT 20-60% packet loss, when I'm working for home calls just up and drop, and I can't game at all in the evening. Ping times to anywhere fall off at the third hop hitting way over 100 and 200 and stay ridiculously high for any destination. There's huge ingress or a blatant node problem, been going on for at least two months now, and even Centurylink 40/5 would work better than Cox. After about 13 years I'm about done here, the support is absolutely atrocious on the phone, I called one day and 3 people blind transfered me supposedly to a supervisor and it wasn't, and these people acted like it was their first day on the job with a lot UM, OH, UH acting like they know absolutely nothing. I pay you for support and decent speeds. I'm getting neither. They put that stupid "Oh our networks are busy during covid" message on my account, then they remove it the next day like everything is fixed. It's only gotten worse, not better.8Views1like1CommentRe: Terrible Webmail Performance
Hello? I have done extensive testing of your train wreck you call web mail using 5 different browsers on Mac and PC, and the behavior is the same. What burns me about you people is that you offer nothing in the way of saying you're actually doing something, and at the risk of my post being removed, I will say again how idiotic it is for you to try to do a lick of troubleshooting of a customer's computer or software when, again, you KNOW this is not an issue with the customer side, these are server issues and a pathetically designed horrible web mail program. Again, it doesn't take a rocket scientist to see there's a MUCH MUCH larger issue here than an isolated customer or two having a computer problem. So, how about being truthful with your users, and tell us if this issue has been escalated, and how high it has been escalated? I'm sorry they put you guys out here to be fodder for MANY very upset users of your webmail, but you could at least be honest with us about the issue.0Views0likes0CommentsRe: Cox keeps sending me another customer's info.
The issue is not resolved, just got another one of those for a different customer (the same one I have been getting). I called like 2 weeks ago and talked to a supervisor who told me that the account notes showed that the issue was corrected after my forum post here. It is not. I've given you guys three chances to correct this AFTER I said I was gonna scream in public about your security issues. To no avail. Now, I will be forwarding all my info to the local TV station teams that deal with customer advocacy, and as I said before, the EFF and other security and privacy watchdogs on the web. Oh and guess what? I haven't been getting my own bill reminders in email since NOVEMBER and was told that was corrected too. It's not. 4 days after my billing cycle ended and still no reminder. So, based on all available info, YOU ARE APPARENTLY SENDING MY INFO TO A DIFFERENT CUSTOMER AS WELL. I'm done.3Views0likes1CommentRe: Terrible Webmail Performance
Becky from Cox: PLEASE stop sounding like such a basic idiot with the "Oh clear your cache and cookies" nonsense. You *** WELL know from your Atlanta offices down that the cox webmail is completely F-D UP and that these basic things will not correct the issues with it. At the risk of betraying the confidence of one of your (very few) excellent Tier 2 agents, YOU KNOW BETTER AND SO DO I AND SO DOES ATLANTA AND SO DOES YOUR TIER 2. So puhleeeeze stop sounding like some idiotic untrained basic person off the street that just got hired. My god, TELL THE TRUTH BECKY. All of you know that the new webmail has been NOTHING BUT A TRAIN WRECK since it was introduced, so how about you stop telling people to waste their valuable time doing *** that you KNOW won't work, and start submitting tickets up the line about the many many complaints you are seeing on the forum about it. That would be what anyone in tech support with a brain does. 5 to 10 reports about the exact some problems means it should be ESCALATED, it does not mean telling your customers to do things you 100% KNOW will do nothing. MY....GOD!!!0Views0likes0CommentsCox keeps sending me another customer's info.
Cox keeps sending me someone else's payment acknowledgements. Has been for years off and on. Same person's mail every time, complete with their account number, email address and last 4 of payment method. If I was malicious, I'd be halfway to stealing their cox identity and jacking with their account. I have complained every time. I have talked to supervisors 3 times in the last 6 months. They continue to do it. Seems in their effort to stop this, they have stopped sending me my own bill reminders. They confirmed my email is not on the other account as a secondary email and they were basically stumped. It is a security issue. They refuse to get someone with brains to fix it. I told them the last two times I talked to supervisors if they didn't have it fixed I'd be posting publicly about their lack of security practice and their lack of taking this issue seriously. This is me doing that, because yesterday I just got the person's info yet again. Next stop, EFF and other security watchdogs. As with everything Cox, anything that I contact them about becomes a nightmare of non-action on their part. How do you know that Cox isn't sending YOUR information to total strangers?? Based on this, you don't.2.7KViews0likes5CommentsEmail STILL not working over 75% of the time for WEEKS NOW
Secure Connection Failed The connection to the server was reset while the page was loading. The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem.979Views0likes2Comments