sl3dge007
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Gigablast Speeds Not Obtainable?
I signed up for the Gigablast service over a month ago and I have still not been able to get over 350Mbps download speed. They replaced my modem with the Panoramic Wifi one that supports MOCA (I also was talked into upgrading my TV to the IPTV service so I have 3 mini MOCA boxs). It was all given to me as a self install package and well, nothing worked when I got home and plugged it all in. I called support and they scheduled a tech to come out to check it all. The first tech did absolutely nothing just sat on the phone with someone and asked him questions - he tells me I need to get a different TV box for it to work. So I take 1 box back to the store and they say that it should work and there is no other box. They say someone did not add a package to my account so that's why nothing was working - said it should work fine when I get home. Well it didn't fix anything. So I called customer support back and they scheduled another tech to come out. They said this tech was an advanced tech. So I wait the 2 days for him (with no internet or tv I might add). This tech did actually know what he was doing and got my TV's working with no problems and I think he just assumed that fixed the internet speeds but after he left I checked speed test and no joy. Called support again and they scheduled another advanced tech to come out. This tech seemed to be knowledgeable also - he checked my signal from the peg all the way to where the cable connects to my Pano modem and was getting 1.1Gbps speed, but as soon as he connected to the modem and plugged his tester into the LAN RJ45 out connector on the Pano he gets 350Mbps to 400Mbps. He thought it might be the modem so he swapped it out with another but same issue. He said he would note in his ticket to escalate it to the next tier but I have yet to get it resolved. Cox Network Internet:Active Local time:2019-06-07 00:05:30 System Uptime:1 days 7h: 31m: 17s WAN IP Address (IPv4): WAN Default Gateway Address (IPv4): WAN IP Address (IPv6): WAN Default Gateway Address (IPv6):fe80::2b6:70ff:fe99:7019 Delegated prefix (IPv6):2600:8803:c200:8d2::/64 Primary DNS Server (IPv4):68.105.28.11 Secondary DNS Server (IPv4):68.105.29.11 Primary DNS Server (IPv6):2001:578:3f::30 Secondary DNS Server (IPv6):2001:578:3f:1::30 WAN Link Local Address (IPv6)::deeb:69ff:fe10:d2d8 DHCP Client (IPv4):Enabled DHCP Client (IPv6):Enabled DHCP Lease Expire Time (IPv4):0d:16h:30m DHCP Lease Expire Time (IPv6):49710d:6h:28m WAN MAC: eMTA MAC: CM MAC: Cable Modem HW Version:2.2 Vendor:Technicolor BOOT Version:S1TC-3.49.18.14 Core Version:1.0 Model:CGM4140COM Product Type:XB6 Flash Part:8192 MB Download Version:Prod_18.1_d31 & Prod_18.1 Serial Number:212930068xxxxxxxxxx Downstream Channel Bonding Value Index 30 1 2 3 4 9 10 11 12 17 18 19 20 21 22 25 26 27 28 29 33 34 35 36 37 38 41 42 43 44 45 46 159 Lock Status Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Frequency 957 MHz 783 MHz 789 MHz 795 MHz 801 MHz 831 MHz 837 MHz 843 MHz 849 MHz 879 MHz 885 MHz 891 MHz 897 MHz 903 MHz 909 MHz 927 MHz 933 MHz 939 MHz 945 MHz 951 MHz 357 MHz 363 MHz 369 MHz 375 MHz 381 MHz 387 MHz 405 MHz 411 MHz 417 MHz 423 MHz 429 MHz 435 MHz 300 MHz 2.04E+08 SNR 32.9 dB 39.3 dB 39.0 dB 38.7 dB 38.5 dB 36.7 dB 36.9 dB 36.6 dB 35.8 dB 35.3 dB 34.8 dB 35.0 dB 35.3 dB 34.8 dB 34.5 dB 33.9 dB 34.0 dB 33.5 dB 32.9 dB 32.9 dB 41.8 dB 42.0 dB 41.8 dB 41.8 dB 41.8 dB 41.8 dB 41.8 dB 41.8 dB 41.9 dB 41.7 dB 41.6 dB 41.7 dB 17.0 dB NA Power Level -12.4 dBmV -6.3 dBmV -6.6 dBmV -7.2 dBmV -7.1 dBmV -8.9 dBmV -8.6 dBmV -9.2 dBmV -9.9 dBmV -10.0 dBmV -10.8 dBmV -10.5 dBmV -10.0 dBmV -10.6 dBmV -10.9 dBmV -11.5 dBmV -11.6 dBmV -11.9 dBmV -12.7 dBmV -12.5 dBmV 0.9 dBmV -1.3 dBmV -1.5 dBmV -1.5 dBmV -1.6 dBmV -1.6 dBmV -1.5 dBmV -1.7 dBmV -1.7 dBmV -1.7 dBmV -1.7 dBmV -1.6 dBmV 3.7 dBmV NA Modulation 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM 256 QAM OFDM OFDM Upstream Channel Bonding Value Index 1 2 3 4 Lock Status Locked Locked Locked Locked Frequency 19 MHz 25 MHz 32 MHz 38 MHz Symbol Rate 5120 5120 5120 5120 Power Level 41.0 dBmV 41.0 dBmV 41.3 dBmV 42.3 dBmV Modulation QAM QAM QAM QAM Channel Type ATDMA ATDMA ATDMA ATDMA CM Error Codewords Index 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 Unerrored Codewords 997987354 859139685 859066832 859200539 859204819 859210901 859215596 859220625 859226080 859231898 859236353 859241995 859245513 859248585 859253862 859242536 859264377 859270216 859275303 859279633 859284161 859290529 859294825 859299226 859302431 859309583 859315201 859318091 859323648 859329521 859330283 859331805 997987354 Correctable Codewords 420902205 20383 30148 42 38 35 23 22 33 32 54 42 33 1165 986 10883 54 71 104 92 39 59 46 45 49 46 49 26 43 29 47 52 420902205 Uncorrectable Codewords 0 31322 99098 4 10 1 11 0 4 8 8 0 0 1 8 5518 8 0 2 0 12 13 18 24 12 17 10 11 3 11 3 2 0 System Software Version eMTA & DOCSIS Software Version:Prod_18.1_d31 & Prod_18.1 Software Image Name:CGM4140COM_3.3p21s1_PROD_sey Advanced Services:CGM4140COM Packet Cable:2.0 System Hardware Model:CGM4140COM Vendor:Technicolor Hardware Revision:2.2 Serial Number:21293xxxxxxxxxxxxx Processor Speed:1503 MHz DRAM Total Memory:1024 MB DRAM Used Memory:597 MB DRAM Available Memory:427 MB Flash Total Memory:8192 MB Flash Used Memory:152 MB Flash Available Memory:1896 MB3.5KViews0likes5Comments