SharielH
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Joined 10 years ago
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Re: Bounce-back notification on deleted email account?
Hi Skip1, I am not sure why you're not getting bounce back notifications but we'd be happy to also verify that the email has been deleted on our end. Please send us an email to Cox.Help@Cox.Com with your full name, address, email and link to this forums.15Views0likes1CommentRe: 85224 regular service outage
Hi AZ-Phoenix, I am sorry you're having issues with outages in your area. We work from home as well and understand the need for reliable service. The community cannot assist you with outages or your bill. Please send us an email to Cox.Help@Cox.Com with your full name and address for assistance. Also, please include the link to this forum.21Views0likes0CommentsRe: Cox interface with AppleTV is not working again.
Hi Brendamiller, I am sorry you're having issues with the Apple TV+ on the Contour Box. Can you describe a bit more of what you're experiencing so we can better assist. Also, if you have any pictures you can provide to show what you're seeing, that would also be helpful. I've also included a link to our page with more information on Apple TV+. Let us know if that was helpful. https://www.cox.com/residential/support/apple-tv+-app.html14Views0likes1CommentRe: Voice Control on Remote stopped working
Hi JeffyC, I am sorry you're having issues with your Remote. Have you already tried reprogramming the device? Here is a link for assistance, https://www.cox.com/residential/tv/learn/remote.html#:~:text=You%20can%20pair%20your%20remote,OK%20to%20seal%20the%20deal.27Views1like0CommentsRe: Transferring Cox Email to Another Provider
Hi edwms, You do have the option to look into other companies as your email provider. This is not something we will change from our end. It has been suggested to transition over to Yahoo first and then make any changes you want after. Here is a link below with additional information below. Any information we provide will link you directly over to Yahoo. https://www.cox.com/residential/support/access-and-log-in-to-yahoo-mail-after-transition.html88Views0likes0CommentsRe: Data Usage page is two days behind
Hi Glenee, I am sorry you're having issues with your Data Usage Meter. I tested from my end and was not able to duplicate the issue. Please send us an email to Cox.Help@Cox.Com with your full name, address, link to forums and a screenshot of what you're seeing this morning.29Views0likes0CommentsRe: Internet drops; zero upload
Hi amyfontes, We understand having connections issues can be frustrating. I have a mesh system at my home as well and although it is amazing, having to reboot all of the individual devices can be annoying. When you wired directly into the Modem alone we know that the wifi will not work. That is the point here that we are trying to figure out. Are the issues happening when directly connected or only when the router is involved? When wiring directly into the modem, if you're unable to connect, it is best to reboot both devices. When you wired in initially, how long did you test the connection? Did you lose connection during that time? From what you've written is seems the issues are mainly when connected to the router and that is what we are trying to pin point. We do not troubleshoot 3rd party routers but our Cox Complete Care Team can assist with that. For additional information,https://www.cox.com/residential/completecare.html . If you'd like, we can look into the modem. Feel free to send us an email to Cox.Help@Cox.Com with your full name, address and link to this forum.20Views0likes1CommentRe: Poor Service
Hi MissiThom19, I am sorry you've been having issues with your service. This is not a question the community can answer for you. We'd also like to help with your service issues in the process. Please send us an email to Cox.Help@Cox.Com with your full name, address and link to this forum.37Views0likes0Comments