ContributionsMost RecentMost LikesSolutionsRe: Xbox one slow upload speed Phillip, Did this fix your upload speeds? I am a xbox one s. What phone # did you call because I cant seem to find a ph# to connect them directly at. Re: Xbox one slow upload speed I am curious if anyone on ps4 is having similar upload issues with Cox and the upload or this is just isolated to Xbox? I am still having this issue as well upload on other devices is 10-12. But 2mbps on xbox via wifi or directly connected. Internet keeps dropping randomly Hi, I am trying to figure what is going on with my connection as it keeps dropping randomly throughout the day. I spoke to tech support yesterday and they said my line appears to be fine. They also said my line speed was automatically increased to 200mbps. I am wondering if that could be the issue if my modem can not handle that speed and or if the line would have to be reprovisioned. Modem: Arris 6183 Router: TP LInk Archer C7 When the internet goes off the router lights remain on and blinking and the cable modem loses all light. It's kind of hard to find out which one is causing the issues router or modem. (Firmware on router is kept up to date) I was looking at the details in the modem and not sure what any of this means. I had some T4 issues Time Priority Code Message Jun 02 2019 17:49:14 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=;CMTS-MAC=a0:f8:49:6a:dc:f0;CM-QOS=1.1;CM-VER=3.0; Jun 02 2019 17:49:14 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=;CMTS-MAC=a0:f8:49:6a:dc:f0;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:17 6-Notice N/A Cable Modem Reboot due to power reset ;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0; Jun 02 2019 17:24:06 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=;CMTS-MAC=a0:f8:49:6a:dc:f0;CM-QOS=1.1;CM-VER=3.0; Jun 02 2019 17:24:06 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=;CMTS-MAC=a0:f8:49:6a:dc:f0;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:17 6-Notice N/A Cable Modem Reboot due to power reset ;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0; Jun 02 2019 17:12:49 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=;CMTS-MAC=a0:f8:49:6a:dc:f0;CM-QOS=1.1;CM-VER=3.0; Jun 02 2019 17:12:49 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=;CMTS-MAC=a0:f8:49:6a:dc:f0;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:17 6-Notice N/A Cable Modem Reboot due to T4 timeout ;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0; Jun 02 2019 17:12:01 3-Critical R04.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=a0:f8:49:6a:dc:f0;CM-QOS=1.1;CM-VER=3.0; Jun 02 2019 17:10:32 5-Warning T202.0 Lost MDD Timeout;CM-MAC=;CMTS-MAC=a0:f8:49:6a:dc:f0;CM-QOS=1.1;CM-VER=3.0; Jun 02 2019 17:10:30 5-Warning N/A DS Partial Service Fallback: MDD Lost-> CM in DOCSIS 3.0 Recovery Mode ;CM-MAC=;CMTS-MAC=a0:f8:49:6a:dc:f0;CM-QOS=1.1;CM-VER=3.0; Jun 02 2019 17:10:07 3-Critical T05.0 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=;CMTS-MAC=a0:f8:49:6a:dc:f0;CM-QOS=1.1;CM-VER=3.0; Jun 02 2019 14:43:38 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=;CMTS-MAC=a0:f8:49:6a:dc:f0;CM-QOS=1.1;CM-VER=3.0; Jun 02 2019 14:43:38 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=;CMTS-MAC=a0:f8:49:6a:dc:f0;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:17 6-Notice N/A Cable Modem Reboot from SNMP ;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0; Jun 02 2019 14:17:40 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=;CMTS-MAC=a0:f8:49:6a:dc:f0;CM-QOS=1.1;CM-VER=3.0; Jun 02 2019 14:17:40 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=;CMTS-MAC=a0:f8:49:6a:dc:f0;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:17 6-Notice N/A Cable Modem Reboot due to T4 timeout ;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0; Jun 02 2019 14:16:49 3-Critical R04.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=a0:f8:49:6a:dc:f0;CM-QOS=1.1;CM-VER=3.0; Here is signal strength Downstream Bonding Channel Value Channel ID 33 34 35 36 37 38 39 40 Frequency 357000000 Hz 363000000 Hz 369000000 Hz 375000000 Hz 381000000 Hz 387000000 Hz 393000000 Hz 399000000 Hz Signal to Noise Ratio 37 dB 37 dB 37 dB 37 dB 37 dB 37 dB 37 dB 37 dB Downstream Modulation QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 Power Level The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading -3 dBmV -2 dBmV -3 dBmV -3 dBmV -3 dBmV -3 dBmV -3 dBmV -3 dBmV Upstream Bonding Channel Value Channel ID 4 3 2 1 Frequency 36800000 Hz 30400000 Hz 24000000 Hz 17600000 Hz Ranging Service ID 3747 3747 3747 3747 Symbol Rate 5.120 Msym/sec 5.120 Msym/sec 5.120 Msym/sec 5.120 Msym/sec Power Level 44 dBmV 44 dBmV 44 dBmV 44 dBmV Upstream Modulation [3] 16QAM [3] 64QAM [3] 16QAM [3] 64QAM [3] 16QAM [3] 64QAM [3] 16QAM [3] 64QAM Ranging Status Success Success Success Success Signal Stats (Codewords) Bonding Channel Value Channel ID 33 34 35 36 37 38 39 40 Total Unerrored Codewords 2901508337 2901516609 2901524877 2901539876 2901504977 2901502500 2901506203 2901505000 Total Correctable Codewords 43 44 51 10 16 40 46 32 Total Uncorrectable Codewords 859 764 671 711 1477 720 1516 1461 Re: Xbox one slow upload speed Add me to the list. Lakewood, Ohio All my devices have great upload speeds EXCEPT my xbox. Under 2 for the upload ?? Re: Modem upgrade ? I just got the Sb6141 called Cox to have them add the modem and provision my account. I am having a dilemma and don't know if I need to upgrade my router which is a Linksys E900. Directly connected to the modem I am getting 59.77mps down and 6.58mbs up. Then if I connect to the router speeds are awful 12.58mbs down and 6.78 up. Cox instructed me to call Linksys to figure out what is going on. Called Linksys and my router is out of warranty and they gave me a few options to reset and reconfigure the settings that would cost $29 second option I forgot it was 39$ the third option is to get a new router a dual band AC router. The rep said it would be optimized for the speed I have and would probably be the best bet as she believes the one I have now would not be able to handle the speed??? I don't know if they are just saying that to get me to buy a new router or what. Has anyone had to upgrade their router once they changed to the new modems? If I do have to get a new router any suggestions of what would be compatible and cost effective. The one they are trying to get me to buy is $100 really don't want to spend that if I don't have to. Thx ~Rey Re: Modem upgrade ? You are right about that particular modem. I have been doing some research and I am going to mostly likely be getting the SB6141 that modem has outstanding reviews and like the fact that it will last awhile because it's future proof. I hope I can find a good deal on it on black friday sales. Re: Modem upgrade ? Why is it the worse ? Found a deal on Ebay $35 seems to be a good deal but dont want to be disappointed if there is issues with this particular model. Modem upgrade ? I am running a old Motorola that is 4yrs+ old. I understand to take advantage of the faster speeds you would need a DOCSIS 3.0 modem. I was thinking about getting a Netgear CG3000D and was wondering if this is compatible with Cox so that I can get the speeds I been missing (smh lol) Also this particular model I can't tell if it is just for the modem or it is a combo modem/router. Thanks Rey