RC80
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Joined 7 years ago
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Re: Locking threads clearly points to problems with Cox Support & the Bad Service Overall
Meant to add that I am a 30+ year Cox customer and do have the same compaint as the initial person who was chat was locked. Should be offered packages and bundles like new customers. Feel very much taken advanatage of0Views1like0CommentsRe: Locking threads clearly points to problems with Cox Support & the Bad Service Overall
I recently had lost of issues on a basic box activation. While the Service reps on the phone and chat were mostly nice and professional they were unable to resolve despite what I thought were valid efforts. They then escalated to the 'back office' and where the ticket was ignored and I could not get an update. Finally went to a Cox Communication store where they people there were fantastic and stayed with the issue until resolved. Highly recommend if possible going to the retail site and avoid the phone / chat for anything beyond very very basic.0Views0likes1CommentRe: How to watch from the begininng
Another limitation making me rethink my so called upgrade. I made the following comment on another thread that showed lost functional of recording after starting to watch a program. A feature that 'old outdated boxes had. I just received Contour 2 (upgrading from old boxes), I had no idea there was this limitation!! Going backwards is not an upgrade. Reading the forum I am thinking of changing my mind before I self install and activate19Views1like0CommentsRe: Still cannot record from time I start watching a program!
I just received Contour 2 (upgrading from old boxes), I had no idea there was this limitation!! Going backwards is not an upgrade. Reading the forum I am thinking of changing my mind before I self install and activate0Views0likes0CommentsIs Contour 2 worth the change?
I tried the original Contour a couple of years ago and it was completely useless (in all honesty it stunk!). Never worked 100%. Had several service calls and could not be resolved. Went back to normal individual DVR Boxes and had to fight Cox to not charge me a service fee to remove equipment that never worked. Can see in the forum several other comments on not working properly. Interested to hear if newer version is working better3.2KViews0likes4Comments