ContributionsMost RecentMost LikesSolutionsRe: Severe Package Loss That's what I have heard, that no tech will fix it. I want to give them the benefit of the doubt, but If Cox cant provide the service I am paying for, I will just cancel it and use my phone internet instead. Re: Severe Package Loss I already have an appointment for this Tuesday. Thanks for trying. Re: Severe Package Loss I tried the troubleshooting, it didnt work. If any, it made it worse. https://imgur.com/gxs21LM Re: Severe Package Loss I am willing to live with a 2% package loss, but with 20% average, peaking at 50% in the evenings, it is like being back in early 2000s and trying to connect with my 56Kb modem. My T-mobile is more stable that my Cox connection. I dont even know why I am paying cox anyway, maybe i should just cancel my subscription and use my phone internet. Severe Package Loss Hi, Starting a few hours ago I notice my ping was unstable. I performed ping to google and notice that my speed was fine, but I had a package loss of a 50%. I tried resetting the router by pressing the reset button and also unpluging and plugging again the router. Nothing seemed to help. I saw that other user got help on the same issue by posting pingplotter captures on this post:https://forums.cox.com/forum_home/internet_forum/f/internet-forum/17375/moderate-to-severe-packet-loss I hope i can get helped the same way, here is my pingplotter capture.