ContributionsMost RecentMost LikesSolutionsRe: Phone upgrade LetterIn answer to KAJ. For me, it's an addition modem in the house where the internet co-axle is located and will need access to a phone jack.Re: Phone upgrade LetterI completely agree EvaFam. I've spoken with Century Link for only phone service and they can use the existing NIU, hook up on the outside of the house, not need to go inside and cost $22 month. I also spoke with a level two tech at Cox and according to him, my existing phone service with Cox will remain operational the rest of 2018 and possible all of 2019. It's a waiting game to see when the service goes dead and I switch to Century Link phone service.Re: Phone upgrade LetterI am in the situation as KAJ. Modem coaxle is in one part of the house and nearest phone jack is in another part. Even further away is the NIU. There is NO physical way to get the telephone line from the back of the new eMTA modem without cutting through walls / ceilings to a existing phone jack, and I will NOT allow Cox to cut open my house. I have already wasted hours attempting to get anyone at Cox to answer just one question: When will they rip the NIU off the side of my house and my phone will go dead? NO ONE will answer that question. So, I will keep my phone until Cox kills it, then I will switch service providers.