ContributionsMost RecentMost LikesSolutionsRe: Is there something wrong with the Cisco Explorer 8642HDC Firmware on 8642's the hard drive may try to go into power save mode during playback of a DVR recording. Causing tiling during dvr plackback To fix the tiling issue: 1. On the remote for the 8642 DVR, press the Settings button. Then press the A button. Result: the Settings menu displays onscreen. 2. From the main Settings menu, scroll to and select the Accessories option. 3. Scroll to and select the Power Management option. 4. Set Hard Drive Power option to ALWAYS ON. Re: Phone app for PC No at this time there is no App or program to make calls from your PC with Cox telephone services. Re: Where oh where did it go? TVCID can go out for many reasons for example: - getting a new cable box -getting a new cable modem -adding or changing your telephone services -if the box is not responding back to cox. What you can try: -reboot the box by unplugging from power for about 30 seconds and plug back in - go the the caller id menu (ch 995 or by pressing the menu button on the remote and selecting caller id) and make sure the setting is enabled. Turn off and turn back on. If none of the above works call Cox Technical Support for further assistance. Re: Can we control the number of Rings before the call goes to voice mail? Summary How to change number of rings before a call is sent to Voice Mail using star 78. Solution By default, an unanswered call goes to voice mail after 4 rings. To change the number of rings, follow the steps below. 1 Do you live in one of the following areas? Baton Rouge, LA Gainesville / Ocala, FL Pensacola, FL Macon, GA Roanoke, VA If yes, call us to set the number of rings. The network technology requires us to make the change for you. If no, continue with the next step. 2 Press *78. You will hear a stutter, then a regular dial tone. 3 Enter the number of rings between 2 and 9; which are allowed before the call is forwarded to the voice mailbox. The default is four rings. After the number of rings are entered, you will hear two fast busy signals letting you know your changes are complete. 4 After listening for the confirmation tone, hang up. There are a few isolated cases where the 4-ring default cannot be changed using these steps.In this case, contact your local Cox Center for assistance. Re: Android Devices Unable to Connect to Email Server Motorola did security updates on 2/15 and now many emails are unable to send or/ receive message on many of Android based cell phones. This update may have defaulted the View Certificate option to enabled. This option can and needs to be disabled in the customer’s email settings. They may also need to reboot the phone once the changes have been made.