NerdGirl
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Joined 12 years ago
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Re: cox.net is not delivering email
Same here in Kansas. I had really important email from new temp to hire job on Friday afternoon, waited over thirty minutes for the email at their office, but it never did. I have to call them in the morning and tell them to change everything to my Gmail account.4Views0likes1CommentRe: Slow ultimate speed
I see no door tag or notice on my door, and what time did the field tech came? If he came at 8:30 or 9PM, it was because I was at work. If it was in the morning, it was because I was asleep and I work 3rd shift. Can I please reschedule for a field tech sometime tomorrow?0Views0likes1CommentSlow ultimate speed
I have very slow Ultimate download speeds, disconnects, slow webpage loads, video buffering, and I did call Cox tier 1 but they were no help and told me I am getting good download speeds for the Ultimate tier. I have also tried Data Support chat, but they were also flat out no help. All Data Support and tier 1 did was reset the EMTA, which I have done numerous times and that did not help. I got the phone/Internet/contour service installed on November 18, 2018, and have nothing but problems ever since. Here is one speed test: www.speedtest.net/.../7837818053 Cox's speed test: 23 Mbps down and 31Mbps up, 16ms ping, 1ms jitter This is on the Ultimate tier, and if I wanted slow service, I would have kept preferred 100 or downgrade to Essential 30 Mbps😞3.4KViews0likes6CommentsRe: Cable connection drops, high uncorrectables, slow Internet speeds and webpage loads
Two Cox Contractors came and installed two in-line attenuators, tightening the connector in the box, fixed the wall outlet and a new coaxial cable. No more high uncorrectables, slow webpage loads, slow Internet speeds, T3 or T4 time outs, and other errors since. Error logs(these was from yesterday). Time Priority Code Message Aug 21 2017 17:14:48 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=xxxxxxxxx;CMTS-MAC=xxxxxxxxxxxxxxxx;CM-QOS=1.1;CM-VER=3.0; Aug 21 2017 16:19:12 5-Warning B301.2 Auth Reject xxxxxxxxxx;CM-QOS=1.1;CM-VER=3.0; Aug 21 2017 16:19:08 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=xxxxxxxxxxxxxxxCMTS-MAC=xxxxxxxxxxxxxxxxxxx;CM-QOS=1.1;CM-VER=3.0; Aug 21 2017 16:19:04 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=xxxxxxxxxxxxxxxxxxxxx;CMTS-MAC=xxxxxxxxxxxxxxxxxxx;CM-QOS=1.1;CM-VER=3.0; Aug 21 2017 16:19:04 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=xxxxxxxxxxxxxxxxxx;CMTS-MAC=xxxxxxxxxxxxxxxxxxx;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:15 6-Notice N/A Cable Modem Reboot due to power reset ;CM-MAC=xxxxxxxxxxxxxxxxxxxxxxx;CMTS-MAC=xxxxxxxxxxxxxxxxxxx;CM-QOS=1.1;CM-VER=3.0; Aug 21 2017 16:17:59 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=xxxxxxxxxxxxxxxxxxxx;CMTS-MAC=xxxxxxxxxxxxxxxx;CM-QOS=1.1;CM-VER=3.0; Aug 21 2017 16:17:52 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=xxxxxxxxxxxxxxxxxx;CMTS-MAC=xxxxxxxxxxxxxxxxxxxxxxxxCM-QOS=1.1;CM-VER=3.0; Aug 21 2017 16:17:52 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=xxxxxxxxxxxxxxxxxxx;CMTS-MAC=xxxxxxxxxxxxxxxxx;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:15 6-Notice N/A Cable Modem Reboot due to T4 timeout ;CM-MAC=xxxxxxxxxxxxxxxxxxxxxxx;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0; Aug 21 2017 16:03:55 3-Critical R04.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=xxxxxxxxxxxxxxxxxxx;CMTS-MAC=xxxxxxxxxxxxxxxxxxxCM-QOS=1.1;CM-VER=3.0; Aug 21 2017 16:02:31 5-Warning T202.0 Lost MDD Timeout;CM-MAC=xxxxxxxxxxxxxxxxxxx;CMTS-MAC=xxxxxxxxxxxxxxxxxxxx;CM-QOS=1.1;CM-VER=3.0; Aug 21 2017 16:02:07 3-Critical T05.0 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xxxxxxxxxxxxxxxCMTS-MAC=xxxxxxxxxxxxxxx;CM-QOS=1.1;CM-VER=3.0; Aug 21 2017 16:00:25 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=xxxxxxxxxxxxxxxxxx;CMTS-MAC=xxxxxxxxxxxxxxxxx;CM-QOS=1.1;CM-VER=3.0; Aug 21 2017 15:49:32 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=xxxxxxxxxxxxxxxxx;CMTS-MAC=xxxxxxxxxxxxxxxxxxxxxx;CM-QOS=1.1;CM-VER=3.0; Aug 21 2017 15:49:32 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=xxxxxxxxxxxxxxx;CMTS-MAC=xxxxxxxxxxxxxxxxxx;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:15 6-Notice N/A Cable Modem Reboot due to power reset ;CM-MAC=xxxxxxxxxxxxxxx;CMTS-MAC=xxxxxxxxxxxxxxxx;CM-QOS=1.1;CM-VER=3.0; Aug 21 2017 15:48:21 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=xxxxxxxxxxxxxxxxxxxxxx;CMTS-MAC=xxxxxxxxxxxxxxxxx;CM-QOS=1.1;CM-VER=3.0; Aug 21 2017 15:48:18 3-Critical T05.0 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xxxxxxxxxxxxxxxx;CMTS-MAC=xxxxxxxxxxxxxx-QOS=1.1;CM-VER=3.0; Aug 21 2017 15:46:34 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=xxxxxxxxxxxxxxx;CMTS-MAC=xxxxxxxxxxxxxxxxxxx;CM-QOS=1.1;CM-VER=3.0; Signal levels: Downstream Bonding Channel Value Channel ID 22 21 23 24 17 18 19 20 Frequency 939000000 Hz 933000000 Hz 945000000 Hz 951000000 Hz 909000000 Hz 915000000 Hz 921000000 Hz 927000000 Hz Signal to Noise Ratio 38 dB 38 dB 37 dB 37 dB 37 dB 37 dB 38 dB 38 dB Downstream Modulation QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 Power Level The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading 1 dBmV 1 dBmV 1 dBmV 1 dBmV 0 dBmV 0 dBmV 1 dBmV 1 dBmV Upstream Bonding Channel Value Channel ID 3 1 2 4 Frequency 29800000 Hz 18400000 Hz 23300000 Hz 36300000 Hz Ranging Service ID 76 76 76 76 Symbol Rate 5.120 Msym/sec 2.560 Msym/sec 5.120 Msym/sec 5.120 Msym/sec Power Level 42 dBmV 41 dBmV 41 dBmV 42 dBmV Upstream Modulation [3] 16QAM [3] 64QAM [3] 16QAM [3] 64QAM [3] 16QAM [3] 64QAM [3] 16QAM [3] 64QAM Ranging Status Success Success Success Success Signal Stats (Codewords) Bonding Channel Value Channel ID 22 21 23 24 17 18 19 20 Total Unerrored Codewords 3462002719 3462010988 3462019105 3462027716 3461993596 3461994660 3461995744 3461996849 Total Correctable Codewords 70 58 39 54 45 67 66 39 Total Uncorrectable Codewords 1539 1353 1448 1455 1604 1585 1589 15890Views0likes0CommentsCable connection drops, high uncorrectables, slow Internet speeds and webpage loads
I just upgraded to Cox's 100 Preferred tier last month, and now my Internet connection would disconnect on its own. I had a Cox contractor came out to my house in February 2017, and he fixed the issue by removing something in the junction box, but now the disconnects, slow webpage loads, slow Internet speeds, and high uncorrectables have returned with a vengeance. I'm using a SB6141 which I had in my possession since 2014. These problems are getting really annoying. I have even tried rebooting my cable modem and router, but those have done no good. I don't want to spend money on a new cable modem and still face the same problems I am experiencing now. Here are my signal levels: Downstream Bonding Channel Value Channel ID 22 21 23 24 17 18 19 20 Frequency 939000000 Hz 933000000 Hz 945000000 Hz 951000000 Hz 909000000 Hz 915000000 Hz 921000000 Hz 927000000 Hz Signal to Noise Ratio 36 dB 37 dB 37 dB 37 dB 37 dB 37 dB 38 dB 38 dB Downstream Modulation QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 Power Level The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading 9 dBmV 10 dBmV 10 dBmV 9 dBmV 10 dBmV 9 dBmV 10 dBmV 10 dBmV Upstream Bonding Channel Value Channel ID 3 1 2 4 Frequency 29800000 Hz 18400000 Hz 23300000 Hz 36300000 Hz Ranging Service ID 76 76 76 76 Symbol Rate 5.120 Msym/sec 2.560 Msym/sec 5.120 Msym/sec 5.120 Msym/sec Power Level 34 dBmV 32 dBmV 33 dBmV 34 dBmV Upstream Modulation [3] 16QAM [3] 64QAM [3] 16QAM [3] 64QAM [3] 16QAM [3] 64QAM [3] 16QAM [3] 64QAM Ranging Status Success Success Success Success Signal Stats (Codewords) Bonding Channel Value Channel ID 22 21 23 24 17 18 19 20 Total Unerrored Codewords 10454073760 10454108503 10454100783 10454117678 10448581022 10446032096 10443367605 10449438125 Total Correctable Codewords 1211 1238 1315 984 505996 650359 741639 378655 Total Uncorrectable Codewords 11789 11453 10830 10558 5011273 7407782 9992753 4267576 Here are my error logs: 17 2017 17:54:47 3-Critical T05.0 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xxxxxxxxx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; Aug 15 2017 10:54:45 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=xxxxxxxxxxx;CMTS-MAC=xxxxx-QOS=1.1;CM-VER=3.0; Aug 15 2017 10:54:45 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=xxxxxxxxxxxxx;CMTS-MAC=xxxxxxxxxxxx;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:26 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=xxxxxxxxxxxxxxxx;CMTS-MAC=xxxxxxxxxxxxxxx;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:15 6-Notice N/A Cable Modem Reboot due to power reset ;CM-MAC=xxxxxxxxxxxxxx;CMTS-MAC=xxxxxxxxxxxxxxxxx;CM-QOS=1.1;CM-VER=3.0; Aug 15 2017 10:47:50 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=xxxxxxxxxxxxxxxx;CMTS-MAC=xxxxxxxxxxxxxxxxxx;CM-QOS=1.1;CM-VER=3.0; Aug 15 2017 10:47:50 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=xxxxxxxxxxxxxxxxxxxxxx;CMTS-MAC=xxxxxxxxxxxxxxxxxx-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:15 6-Notice N/A Cable Modem Reboot due to power reset ;CM-MAC=xxxxxxxxxxxxxxxx;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0; Aug 15 2017 09:26:30 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=xxxxxxxxxxxxxxxxxx;CMTS-MAC=xxxxxxxxxxxxxxxxx;CM-QOS=1.1;CM-VER=3.0; Aug 15 2017 09:26:30 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=ddddddddd;CMTS-MAC=dddddbdddddddd;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:15 6-Notice N/A Cable Modem Reboot due to power reset ;CM-MAC=ddddddddddddddddd;CMTS-MAC=ddddddddddddddddddddCM-QOS=1.1;CM-VER=3.0; Aug 14 2017 16:15:15 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=ddddddddddddddddd;CMTS-MAC=ddddddddddddddddddd;CM-QOS=1.1;CM-VER=3.0; Aug 14 2017 13:40:57 3-Critical T05.0 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=ddddddddddddddddddd;CMTS-MAC=ddddddddddddddddd;CM-QOS=1.1;CM-VER=3.0; Aug 14 2017 12:45:51 5-Warning T202.0 Lost MDD Timeout;CM-MAC=xxxxxxxxxxxxxxxxxxx;CMTS-MAC=xxxxxxxxxxxxxxxxxx;CM-QOS=1.1;CM-VER=3.0; Aug 14 2017 12:45:51 5-Warning N/A DS Partial Service Fallback: MDD Lost-> CM in DOCSIS 3.0 Recovery Mode ;CM-MAC=xxxxxxxxxxxxxxxxxxxxx;CMTS-MAC=xxxxxxxxxxxxxxxxxxx;CM-QOS=1.1;CM-VER=3.0; Aug 14 2017 12:45:28 3-Critical T05.0 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xxxxxxxxxxxxxxxxxx;CMTS-MAC=xxxxxxxxxxxxxxxx;CM-QOS=1.1;CM-VER=3.0; Aug 14 2017 04:44:53 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=xxxxxxxxxxxxxxxx;CMTS-MAC=xxxxxxxxxxxxxxxxx;CM-QOS=1.1;CM-VER=3.0; Aug 14 2017 04:44:53 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=xxxxxxxxxxxxxxx;CMTS-MAC=xxxxxxxxxxxxxxxxxx;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:15 6-Notice N/A Cable Modem Reboot due to power reset ;CM-MAC=xxxxxxxxxxxxxxxxxx;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0; Aug 13 2017 18:05:22 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=xxxxxxxxxxxxxxxxx;CMTS-MAC=xxxxxxxxxxxxxxxxxx;CM-QOS=1.1;CM-VER=3.0;3.4KViews0likes7Comments