motox
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Re: What is a normal amount of packet loss I should expect with COX internet?
If I'm seeing 8% packet loss at my modem, and my neighbor is seeing 8% packet loss at their modem, and my parents who live across town but are on the same cmts are seeing 8% packet loss all at the same time, then how is sending a technician to look at the brand new lines at my house helping anything? I haven't received an update and as of this moment I have 12.2% packet loss. I'm pretty sure if I went door to door so would the rest of the town. Do we all need to complain at the same time for this to be fixed? What if the house causing the problem doesn't complain because they don't even subscribe to COX anymore but the line is still connected because you have a no disconnect policy? How does that ever get fixed?10Views1like1CommentRe: What is a normal amount of packet loss I should expect with COX internet?
Not a good day for the internet yesterday: https://imgur.com/2NUgQm0 The drop is when I drove across town and did a ping plotter from my parents modem. Here is their results: https://imgur.com/d3NZJSH Drove back to my house and got this: https://imgur.com/QUmGhIR So it would appear that I am not the only one having issues. She noticed she was having problems earlier in theweekand called in. Of course she gets the classic response of "it is your modem". I can't be 100% sure who is affected because I don't have access to the data but it bothers me when people have the same issue but are being told different stories. I understand that it can be costly to maintain a cable system but that ispartof the servicepeople are paying for correct? As of this morning: https://imgur.com/nmzbm6M Besides waiting for it to warm up and hoping itgets better, what techniques does COX employ to find and fix ingress? Assuming that is the potential issue. Does anyone know specifics?6Views1like3CommentsRe: What is a normal amount of packet loss I should expect with COX internet?
The bucket truck showed up on Monday afternoon but it was before I got home from work so I didn't get a chance to talk to him. I was still seeing 1-2% loss intermittentlythat afternoon. Tuesday evening there was a few hours it was well over 4% and on Wednesdaythere were times when it was+20%. It is always intermittent but can last from a few minutes to a few hours. The last technician left me a card with his number so I called him back and he was surprised when I told him I was still seeing issues. He said that they would be taking a look at the node and would keep me in the loop. I emailed cox and they just want to send another technician. The funny thing about it is when the technician was here the dsl line I was previously using (and currently am still using) went out. After calling them, having a technician come out, and getting a new modem my dsl internet is better than ever. Go figure. Anyway, I've been researching what could be causing my issues and it sounds like if there is enoughingress on the line to cause me to have packet loss then everyone else on the nodeshould be having the same issue. Is that how it works? Is everyone else having the same packet loss but not noticing or caring? When I went and checked my neighbors line (in the photos above) they didn't seem to be having the same packet loss as me. Was it just a coincidence or can ingress affect some more than others? Does COX have some sort of ingress monitoring they do? It does seem to be correlated with the temperature. It isn't exactly correlated but I notice on days it is colder that the issues seem worse. It also seems to come in gradually and go out gradually starting with latency spikes that get worse and worse until it turns into packet loss that gets worse and worse. Could it be the brand new hardline that was put in is having problems? What is the likelihood of that?5Views0likes2CommentsRe: What is a normal amount of packet loss I should expect with COX internet?
The second tech was here this past Friday. He replaced thedrop but said he was still getting packet loss at the tap. It was my understanding that he would be submitting a linemaintenance request. How long does that usually take for a bucket truck to get sent out?5Views0likes0CommentsRe: What is a normal amount of packet loss I should expect with COX internet?
Do you have a particular IP you would like to see? The cmts? As of this morning the packet loss is gone. Yesterday started off bad but by the end of the day it was fine. I've been in contact with the cox.help.cox.com but because all of their emails contain nondisclosures on the bottom I'm under the impressions I'm not allowed to share any of the information I've received from them. Anyway, I have some old cmd pings and tracert showing the lossbut I don't see how that will help at the moment. Do you not trust ping plotter? As of right now I am just going to wait until the issue comes back and then contact COX, get them to ping my IP, schedule a tech visit, and go from there. Is there a type of line monitoring I can ask from COXwhen I'm having packet loss issues? I mean if the tech doesn't see the loss because it isn't occurring when he is there then how do I get someone to look into this sooner? I mean this is a day by day issue. How can I do any better than showing a ping plotter to the cmts from different locations?5Views0likes0CommentsRe: What is a normal amount of packet loss I should expect with COX internet?
My internet was fine all weekend but by yesterday afternoon it was back to having high packet loss. Here is a ping plotter screen shot to the cmts from my home. Notice the times at the bottom right hand of the screen. https://imgur.com/ZjdPMhn I went two doors down the street from my house and took this from their modem (using the samelaptop and the same Ethernet cable): https://imgur.com/a4ysAZb I then ran home and got my modem, came back, and plugged it into the connection 2 doors down the street and got this: https://imgur.com/3H12tWi I then took my modem and went back to my house, plugged it in and got this: https://imgur.com/Uw3DlMS I mean, there is still the smallest possibility that my modem is having issues but I think I've shown that there seems to be a connection issue with the line running from the street, down my driveway along three telephone poles and then to my house (this line was literally just installed). I mean the coax is only in my house for 5 ft and has only one connector. I don't think that is the issue. How do I get someone to come and check the lines up on the telephone poles? The first tech that showed up put his ladder up on the line and checked the one end but didn't see anything wrong. I suspect he might have wiggled something while he was up there because the connection greatly improved after the visit. The packet loss is back though. Do I need to have another tech visit to my home before someone checks the line on the telephone poles? The problem is that the issue may go away or not even be evident if the line isn't checked for a long enough period or while it is nothaving issues. I mean it was fine all weekend.Currently,myping plotter averages (1 ping per second over 10 minutes) anywhere from 1.5% to 7% and probably higher.2Views0likes2CommentsWhat is a normal amount of packet loss I should expect with COX internet?
I recently had cable internet installed to my home. From the get go I have been experiencing packet loss. I don't know what the most trusted test of this is but I've tried severalincluding cmd ping andpigplotter. The results usually range from 0-5% with spikes over 30%. The dslreports.com smoke ping uses 3 servers to ping your ip. After 12 hours of testing I'm currently getting 4% average loss from California, 5.5% average loss from Michigan, and 7% averageloss from Kansas. Voip is useless, online gaming is virtually unplayable, and the amount ofpage reloads I need to do while surfing the web seems a bit much. My modem is a brand new Motorola mb8600 with normal looking signal levels. (per the cox employee that looked at them). My first tech is coming out this afternoon and may very well solve the issue but at what point/packet loss percentage is Cox going to just say "deal with it"? Is this the norm???12KViews0likes12Comments