Monster2018
New Contributor II
Joined 6 years ago
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Problem Canceling Services.
I called cox yesterday afternoon because my cable and phone service just came off of a seasonal hold. When i saw that my bill had jumped from $240 to $386 i had enough. I called to cancel the cable and phone service and was going to keep the internet; i stream everything online anyway . The customer support person talked so fast, on top of the fact that i have hearing issues, i could barley understand him and he kept putting me on hold. So; Instead of doing what i had asked to begin with and cancel the phone,which i don't even use anyway, and cable which i don't watch. He put me on hold again and placed both services on another 9 month hold. Come November it they will have been on hold for 18 months and i will be charged for the hold on both services every month. Then when he came back he acted like there was nothing he could do about it because it was already put on the seasonal hold. #1 i said clearly that i couldn't afford $386 because i am on a fixed income. Now when it comes off of seasonal hold again it will probably be even higher. Even if it isn't i still CAN NOT afford that much. I have more priority bills to deal with. #2 Cox reps need to slow down and allow THE CUSTOMERS to talk and what they are politely asking them to do. I do not appreciate being strong armed into keeping something that I AM NOT going to use! I don't know if they are trained to do things this way or what but that is wrong. #3 There needs to be a way that we can manage (cancel,Change) our services through out online accounts. I don't mind paying for cox services because they still beat most other competitors but they need more reasonable prices. Stop the high pressure sales. I would consider keeping the cable and Internet if they worked with me on the price but i still want to cancel the house phone. I don't even have a physical house phone. Everyone i know uses my cell (Text) and email because of the hearing issues i have. So what exaly is cox going to do about this?753Views0likes1CommentRe: Does Nomorobo really ring your phone once to alert you to what should have been a blocked call?
Right but my problem is that it is also ringing my cell phone and it continue to ring repeatedly. So; it seems that norobo is not working. My settings say that the land line is setup for norobo by default but, unless i have the cell number listed as-well then norobo will not save my settings and remains turned OFF. Also when i do add my cell number both land & Cell phones continue to ring repeatedly, and not just once, until the call ends.0Views0likes1CommentRe: Does Nomorobo really ring your phone once to alert you to what should have been a blocked call?
yeah i am having the same problem . I get calls all hours from either telemarketers or scammers. Why would we want our cell phone to ring even if it is only once. I'll get 7-10 calls a day sometimes. That is just as aggravating as the calls them selves? Why does norobo work ONLY if you provide another phone number like a cell? Flawed system. Yes the numbers should be blocked but we shouldn't have to have a different phone ring!21Views1like3CommentsSame service! Another rate hike? Really?
Ok hear is the problem i am having. First my bill is now $235 bucks, without gigablast which i really not sure i want. If it is is anything like what i have now, it is probably not worth it. I am supposed to be getting 300megbits ps internet speed but according to numerous speed test i am only getting about 90ish. Once in a while it may go up to 100. My biggest problem is for the last 6 weeks my service Cable/Internet/Phone will go up and down. I called cox support, who i could barley understand, and was told that there was NO outage in my area. So the tech came out to my house a couple days later and then was told there IS an outage in my area. Which one is it cox? The internet loads slow as molasses and keeps shutting down. The contour menu and onscreen guide struggle to load and more often than not freeze up. I end up getting the " we are having trouble connecting your box" message. I have done the troubleshooting steps over and over and over again. I have checked the connections to make sure they are secure. I have unplugged , waiting at least 10 seconds, and then plugging them back in. I have tried resetting the the modem using the troubleshooting steps and still not getting anywhere near the download rate advertised. Now they want to jack up my bill another $235 a month. It is getting to the point where it is not worth the cost or the headache. I switched over from Direct TV because of similar issues. If cox would come out here and Change out all the equipment to brand new modes,box and the connections so that i don't have these issues anymore and wouldn't charge me for it, maybe it would be worth keeping. I am getting tired of their introductory rates and then having my bill hiked up just because they can. I am already on a fixed income and can not keep affording this mess. This is why most people are cutting their cords.1.8KViews0likes2CommentsContour EAS loop
Im out in Louisiana and every 5-10 minutes or so we get a (emergency alert system) test that never fully completes . It seems to have thrown the box into a loop because it is still happening for the last 3 hours. Is this happening to anyone else? Got no where with customer service . They just went through the same "unplug you box wait 10 seconds" uh Make sure connections are secure blah blah blah. Its funny how its always the customers fault!2.8KViews0likes3Comments