ContributionsMost RecentMost LikesSolutionsRe: PROTECTED BY MESSAGES ON SCREEN Yes, its one with the large back....I'm at work and can't call Cox but I think I will ask about a new box. My husband doesn't think she will allow me to put a flat screen in there. Thanks for your input. Someone said something about the TV control. We have that at our house to prevent her from mixing things up more. She only has the Cox control at her apartment. Re: PROTECTED BY MESSAGES ON SCREEN It's a very old TV. My mom refuses to use a flat screen. It's always she's never touched it and she lives alone. Would you just unplug the TV to reboot (correct)? Otherwise I might get a new box. We are dealing with this multiple times a week. However, when this happens, it only happens on that TV not the other tiny ones she has. PROTECTED BY MESSAGES ON SCREEN I'm having trouble with my Mom's cable. She is 95 and I'm not sure what she does or how this happens. I find "Protected By.....(that can end differently on some channels) on with a dark screen on stations I know are in her basic package. It even comes up on Channel 4 which is the startup for cable. Any ideas. When she gets that she seems unable to move forward. I've refreshed the cable box, etc. Even called for assistance and no work was being done in the area.