Michael2062
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TG1682G CAN'T CHANGE DNS
I AM POSTING THIS BECAUSE EVERYTHING ON THIS FORM IS OLD AND THIS ISSUE IS NEW. LOOKS LIKE MY MODEM/ROUTER INTERFACE HAS CHANGED AND WITH IT THE ABILITY TO SET MY OWN DNS. eMTA & DOCSIS Software Version:10.1.10.SIP.PC20.CT Software Image Name:TG1682COX_3.1p16s1_PROD_sey THERE IS NO LONGER A WAY TO CHANGE THE DNS - SOME OF MY INSTALL PROGRAMS REQUIRE THAT I CHANGE THE DNS. IS THERE A WAY TO DO THIS ON THIS ROUTER - I KNOW I CAN CHANGE ROUTERS.4.4KViews0likes3CommentsDPQ3212 DIGITAL PHONE SERVICE AND PANASONIC TA624 - PHONE MODEM DPQ3212 SW ISSUES?
THIS IS A FOLLOW-ON TO A DISCUSSION I STARTED ABOUT 8 MONTHS AGO. REFERENCEforums.cox.com/.../dpq3212-digital-phone-service-and-panasonic-ta624 I HAVE THE NEW MODEMS INSTALLED FOR OUR 3 PHONE LINES AND THEY'VE BEEN IN AND OPERATING FOR ABOUT 4 MONTHS WITH OUR PANASONIC SYSTEM - NO ISSUES. OUR BOTTOM LINE WAS THAT THERE WAS A GUY AT COX THAT NEW EVERYTHING ABOUT INSTALLING THE NEW MODEMS WITH A PANASONIC AND DID THE JOB FIRST TIME RIGHT. NOW FAST FORWARD SEVERAL MONTHS LATER AND WE JUST HAD OUR FIRST ISSUE. WE STARTED HAVING PEOPLE TELL US THAT CALLING INTO OUR LINES GAVE EITHER A FAST BUSY SIGNAL (UNABLE TO COMPLETE CALL) OR A CALLIN WITH 4 RINGS AND NO TRANSFER TO VOICEMAIL - A DEAD LINE OR FAST BUSY. THIS WAS HAPPENING ON ALL THREE LINES INVOLVING TWO MODEMS. TALKED TO LEVEL 2 SUPPORT ON PHONE AND HE DID ALL THE TESTING AND COULDN'T FIND ANYTHING WRONG. WENT THROUGH PROVISIONING, TESTED THE MODEMS, ETC. FUNNY THING, HE TRIED TO CALL EACH LINE AND THE CALL WOULDN'T GO THROUGH BUT HE SEEMED TO BE IGNORING THAT. SCHEDULED A GUY TO COME OUT - I WAS OBJECTING BECAUSE IF I TAKE THE POWER DOWN ON MY HOUSE, ISN'T THE COX EQUIPMENT SUPPOSED TO RING AND TRANSFER TO VOICEMAIL? AM I WRONG? BUT FINALLY I GOT CONVINCED BECAUSE HE SAID THAT WAS THE ONLY ARROW HE HAD IN HIS QUIVER - SO I AGREED AND HAPPY THAT I DID BECAUSE IT LOOKS LIKE GUYS WHO COME OUT TO WORK ON YOUR STUFF HAVE A LOT MORE EXPERIENCE AND KNOW MORE THAN LEVEL 2 SUPPORT GUYS. IS THERE A LEVEL 12? OR 50? ANYWAY HE DIDN'T A LOT OF TESTING AND TURNED THE MODEMS ON AND OFF, TURNED MY PANASONIC ON AND OFF (YEAH I DID THAT ALREADY BUT...) AND AS A LAST STEP I CAN HEAR HIM WORKING UP TO POINTING HIS FINGER AT THE PANASONIC. AND I'M SAYING - WHAT COULD THE PANASONIC POSSIBLY HAVE TO DO WITH A RING NO ANSWER TRANSFER TO VOICEMAIL? ISN'T MY PHONE LINE SUPPOSED TO WORK EVEN WHEN MY POWER GOES OFF IN MY HOUSE? SO I ASKED HIM TO CONNECT HIS PHONE TO THE INCOMING CO AT THE MODEM AND ISOLATE US FROM THE ENTIRE HOUSE FOR AN INCOMING CALL. SO WE USED OUR CELLS TO MAKE A FEW CALLS AND THEY WORKED PERFECTLY (WTF?) AND I WAS STARTING TO LOSE HOPE AND I THINK THAT BRAIN MATTER WAS STARTING TO DROP TO THE GROUND AS I CONTEMPLATED HOW THE PANASONIC COULD POSSIBLY CAUSE THIS PROBLEM? KEEP IN MIND I'M TALKING ABOUT SYMPTOMS LIKE THESE... INTERMITTANTLY CALLING INTO LINE CALL FAILS NO RING. INTERMITTANTLY CALLING INTO LINE VOICEMAIL FAILS TO ANSWER AFTER FOUR RINGS. CANNOT CONTACT VOICEMAIL FROM INHOUSE DEVICE USING *298 INTERMITTANTLY CANNOT CONTACT VOICEMAIL VIA INHOUSE DEVICE DIALING 388-6245 COX SUPPORT COULD NOT DIAL NUMBERS DURING SUPPORT CALL ON 12/26 - NO RING BUSY LINE DOES NOT SEND CALLER TO VOICEMAIL. SO AS WE STARTED TO BUTTON UP THE MODEMS I TRIED CALLING AGAIN AND LOW AND BEHOLD THE SYSTEM WAS NOW WORKING - EVERYTHING HAD RIGHTED ITSELF AND HE SAID SOMETHING VERY FREAKY. HE SAID THAT HE DOWNLOADED THE "NEW SOFTWARE" - AND I SAID, "BUT I POWER-CYCLED THE MODEMS BEFORE YOU CAME" AND HE SAID, "YEAH BUT YOU DON'T ALWAYS GET THE RIGHT SOFTWARE THAT WAY - YOU HAVE TO CALL IN AND ASK THEM TO DOWNLOAD THE LATEST SW" SO NOW MY SYSTEM IS WORKING FINE. WE DIDN'T REALLY DO ANYTHING TO FIX MY "PANASONIC" ISSUES - BITE YOUR TONGUE! - AND ONCE AGAIN US DIE-HARD PANASONIC USERS HAVE DODGED ANOTHER BULLET. SO ONCE AGAIN I HOLSTERED BY FINAL ARGUMENT - THE ONE ABOUT FCC SB98 GUARANTEES STANDARDIZED CO LINES TO EVERY CUSTOMER WHETHER PHONE COMPANY OR DELEGATED PHONE COX (AKA COX) AND LIVE TO WAGE THAT BATTLE ANOTHER DAY.1.1KViews0likes0CommentsRe: Call Recipients Receiving Multiple Calls from ME After We Connect
ALSO - we should note that so far there doesn't seem to be anyone else having this issue. That information would probably be the most influential in my troubleshooting. If in fact nobody is having this issue that is on the new modems or has a house switch like a Panasonic, then the fact that I'm the only one would tell me this is something specific to my setup.2Views0likes1CommentRe: Call Recipients Receiving Multiple Calls from ME After We Connect
I'm pursuing the theory that this is a behavior not inside my Panasonic switch or even in my home network but I can't completely eliminate that. I'm pursuing the theory that this is a kind of "echo" that is theoretically possible in a packet-switched network like an internet although eliminated by network HW and SW. It's the theory that packets travel outward on multiple linkages across the internet seeking the same destination but normally get killed once a connection if found. Like VOIP, you're transmitting in packets where multiple duplicates of the packet can exist at the same time for a limited time. I believe what has happened is we've switched from circuit switching to packet switching right? An alternative theory would be that the "echo" is being generated inside my local network but I don't like that as much because (1) I cannot duplicate this on calling my call phone from my Panasonic lines and (2) it happens as much as 1-2 minutes after the call is placed and while the call is still in progress.0Views0likes0CommentsRe: Call Recipients Receiving Multiple Calls from ME After We Connect
Yes - all three lines allow outwards calls - they're normal lines that show up on all stations. But so far only one line, the first one, has shown this problem. When this happens we don't see any evidence of a new call initiated on another line and besides, the first line is the only one with a caller ID like the one showing up at the receiving party. Their cell phone shows the same caller ID (it's coded for my wife's name) so the called party who is on the cell phone engaged in a call with my wife, see my wife's caller ID as calling them again. I've never seen the Panasonic initiate it's own calls and I don't believe a switch can initiate a new call on the same line that's being used. So I'm less motivated to disconnect two COs and remember I can't duplicate the problem locally anyway so I have no effective way of testing this yet. I can't really engage my wife's business clients in testing our network. Thus I've said elsewhere i really need to get more data and try to find a way to test and duplicate this problem.0Views0likes0CommentsRe: Call Recipients Receiving Multiple Calls from ME After We Connect
I'm going to incorporate this discussion on this because I think it relates although very technical. http://forums.cox.com/forum_home/phone_forum/f/phone-forum/20814/technical-characteristics-of-ta-derived-phone-lines/78135#781350Views1like0CommentsRe: Call Recipients Receiving Multiple Calls from ME After We Connect
Becky - No. I feel like I need to do more troubleshooting to get more data on this before I try to present the problem. I have not been able to duplicate the problem onsite - to my own cell phone - and I can't answer questions like does it happen on all three lines? does it happen only on calls to specific areas or numbers? does it happen on international calls? I know that if I ask a tech to come out with the current problem description he's not going to know where to look. There is no indication that signal strength is an issue - all other call operations seem normal. The problemcan't be duplicated locally so what do I show the tech to guide his investigation when I can't duplicate the problem? Can I even duplicate this to the same numbers again? The calls were business calls made by my wife and I'm waiting because she routinely speaks to these folks every day.0Views0likes0CommentsCall Recipients Receiving Multiple Calls from ME After We Connect
My Cox network was just recently upgraded and I have the new modems working with a Panasonic phone system with 3 incoming lines and approximately 12 stations throughout the house. I have no other symptoms or problems. The alarm system tested fine after and it camps onto line 1 of 3 lines. We have gotten feedback from people we would call with cell phones who reside in the US. Two so far. During a call and within 1-2 minutes after connecting, the person we're speaking to receives another call from our same number and caller ID. Being its on a cell they get invited to HOLD, IGNORE, or JOIN the new call. After asking us why we're calling them again, they reject the call and within another minute another call comes in. It's as if we have an ECHO of some kind that redials the same person. I have tried this with my own cell phone at home and could not duplicate it. Has anyone else seen this issue?12KViews0likes8CommentsRe: DPQ3212 DIGITAL PHONE SERVICE AND PANASONIC TA624
And by the way...FCC part 68 says that any service provider of services must conform to the standards. Those who make equipment to connect must also adhere and get their equipment certified (it turns out there are 4 ways equipment can harm the network so these are also a part of the standards - "the 4 harms") but if you're a COX and have delegated authority from the phone company to offer phone services, then you have to meet those standards and in one way that's very simple - you have to give the customer one or more CO LINES that are standard and work with their equipment including phones and yes, phone systems. The Panasonic KX TA624 is a registered and certified piece of equipment that is fully compliant with the CO LINE standards. If you're a delegated phone company and you don't give me standard CO LINES that work, you have to fix that. Now I'm not an expert and all I know comes from reading a very painful 440 page Panasonic manual and an even more painful FCC regulations site with 1000+ pages so if I'm misstating something, please be kind but by all means correct me. So meanwhile the equipment used in the NIU is obsolete and cannot be maintained so COX has to change it and has been trying to do that since 2012. Replacing the NIU so that they can get parts to do that is one driver while putting in a better network is another (the "digital" network) So here comes the DPQ3212 modem which should take the new digital network signals and convert them to the FCC part 68 standard so it can talk to all of your equipment which is also compliant including your phones and your (that's right) Panasonic phone system. It just has to give you a standard CO LINE just like you got before. Now if your equipment is FCC Part 68 compliant and chances are since it's been operating OK for many years it is, then there is no basis for COX, the delegated phone service company, to hook up something new, take down your phone system, and then tell you it's your equipment. Suddenly we see that we're going to have to put a lot of faith in the DPQ3212. So now we've laid out the story for the simple home user and next I'll post the outcome of the installation.0Views0likes0Comments