MasterMyDomain
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Re: Call History Takes Hours to Update
The problem may have been fixed. Last night the default 30 day report was still missing calls so I did a 120 day report and most, but not all, the missing calls from the prior 4 days appeared. Three calls this morning all appeared on the report within 15 minutes in addition to 3 old calls that were still missing last night.13Views0likes1CommentRe: Call History Takes Hours to Update
Brian at Cox Help emailed me that he submitted a ticket to the back office team this afternoon. Tonight I did a test on an outgoing call and it appeared on the call history in 15 minutes. I did the test because the previous outgoing call appeared in less than 90 minutes but it was probably faster than that because after the call I ate dinner and didn't run the call history during that time. Incoming calls are still taking several hours. Of four that have not yet appeared on the call history, one call was 28 hours ago, another 12 hours ago, and 2 were 3 hours ago. I also sent an email about the problem we had in August of 2022 when my call history stopped working, giving a message "We are currently experiencing technical difficulties...." then "Error while fetching call records." It took 4 months to get it fixed (8/15-12/8/2022). It failed shortly after fixing a buffering problem. It was down for so long I lost a few calls that were older than 120 days (I hadn't downloaded the call history for several days prior to the failure). Perhaps whatever caused that may be causing the current problem, corrupted records or something.14Views0likes0CommentsRe: Call History Takes Hours to Update
I emailed the following info to Cox.Help@cox.com a few minutes ago. These are all incoming calls from yesterday, 4/11/2024. All times are PDT Received On History 9:26 AM 3:41 PM 6 hours 15 minutes later 11:25 AM has not appeared on history 21 hours after call 4:46 PM 7:30 AM next day. Had not appeared prior to bedtime 4:51 PM 7:30 AM next day. Had not appeared prior to bedtime 5:03 PM has not appeared on history 15 hour after call30Views0likes4CommentsRe: Obnoxious Cox Adds on Channel Guide.
Yes, it's extremely annoying and at times causes me to click on it when it is in the spot where the channel that I want to click on would normally be. My antenna pulls in the major networks and local stations and I know how to record them in HD, but getting a channel guide to schedule recordings is cumbersome. If Cox is going to mess up their guide it just may push me to set myself free.17Views0likes0CommentsRe: Add a contact in Call History not working
It was fixed today, or possibly late last night when they sent an email to my AT&T account at 10:39 PM PDT that they created a Cox Email account for me. Now I have to cancel that. But I'm thankful the call history contact add/edit is working again.2Views0likes0Comments