ContributionsMost RecentMost LikesSolutionsRe: Contour - Attempting to Resume Error Not that it's much help for you, henrypj, but I'm having the same issue. The problem occurs on both my PC browser and iPad app (different error code on iPad). I was chatting with an agent for some time about it today and the agent escalated it. I had not immediately noticed it, but "Jimmy" came on the chat. Jimmy didn't wait very long at all before terminating the chat session Just typical of Cox customer service. Re: No sound using contour app. EK: Yes, the apps have different behaviors. I'm guessing there's an issue with the streaming content. For example, if I try to view Fox Sports AZ on watchtv.cox.com, the video often doesn't even load. Re: No sound using contour app. @CurtB, in the iPad app the wheel is on the lower left. SAP settings are under Accessibility. English is not an option there. I selected Spanish. Back on Fox Sports AZ I selectedespanol under Audio Options and heard Spanish (well, the commercials are in English). If I select English there, I hear nothing. Re: No sound using contour app. Howzit, EK. Thanks for your suggestions. I am in the Phoenix market. Diamondbacks games are broadcast in both English and Spanish. I most often experience the issue with Fox Sports AZ, but have also experienced it on NBC, Paramount, HGTV and Food Network. Toggling SAP doesn't work for me. Re: No sound using contour app. I have been experiencing this issue for some weeks now. Clearly Cox is not focused on fixing it. Switching to SAP is fine when it's English, but it is in Spanish for some broadcasts.