MariaL
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Joined 10 years ago
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Re: TV Service Pricing and AI Chat
Hello meljones204, Cox provides the Support Forums as a service to its customers to help them obtain technical support, exchange ideas, and get information relating to Cox products and services. Billing and account questions that require the sharing of personal information aren't suited for a public forum. For further assistance, please email us at Cox.Help@cox.com with the link to this post, your full name, and your complete address. You can also reach out to us on Twitter (twitter.com/CoxHelp) or message us on Facebook (facebook.com/coxcommunications).42Views0likes0CommentsRe: Another outage?!
Hi WTFCox, We'd be happy to investigate this issue and address your concerns; however, we will need some additional information to do so. Please email our team at Cox.Help@cox.com. Be sure to include this post, your full name, and your complete address. You can also reach out to us on Twitter (twitter.com/CoxHelp) or message us on Facebook (facebook.com/coxcommunications).210Views0likes0CommentsRe: Netflix removal
Hi Zoodvm, This forum is primarily intended for the discussion of technical issues among peers. Billing and account issues require the sharing of sensitive information to resolve which isn't best suited for a public forum. Please email us at Cox.Help@cox.com with your full name, your complete address, and this post.88Views0likes0CommentsRe: Going over 1280 Gig/month
Hello Moca_Dave, We would hate to lose you before we’ve had an opportunity to investigate this issue and address your concerns. Please email our team at Cox.Help@cox.com with your full name, complete address, and this post. You can also reach out to us on Facebook (https://www.facebook.com/coxcommunications/) and Twitter (https://twitter.com/CoxHelp).96Views0likes0CommentsRe: Technical issues
Hello msmelealyn, Cox Complete Care provides a cost-effective, comprehensive, simple solution for customers. Cox Complete Care covers a wide range of support services beyond what comes standard with Cox services. For more information, please visit https://www.cox.com/residential/completecare.html.26Views0likes0CommentsRe: Anyone in Niceville, FL having Wi-Fi issue?
Hi Sam30204, We’d be happy to investigate this issue. Please email our team at Cox.Help@cox.com with this post, your full name, and complete address. You can also reach out to us on Twitter (twitter.com/CoxHelp) or message us on Facebook (facebook.com/coxcommunications).9Views0likes0CommentsRe: data usage warning
Hello 3207buckaroo, There are several ways you can view and keep track of your data usage. You can view your usage anytime with the Data Usage meter by logging into My Account on cox.com. This is also available on the Cox app. If you’re using Panoramic Wifi, you can see the devices that are using the most data via the Panoramic Wifi app. For more information please visit https://www.cox.com/residential/internet/learn/data-usage.html.33Views0likes3CommentsRe: Internet Outages
Hi tysncps, We'd be happy to investigate this issue. Please email our team at Cox.Help@cox.com with this post, your full name, and your complete address. You can also reach out to us on Facebook (https://www.facebook.com/coxcommunications/) and Twitter (https://twitter.com/CoxHelp).2Views0likes0CommentsRe: Tuning Adapter (High-Split) Converter Problem
Hello PJL1520, We would be happy to investigate this issue and get an update on your support ticket. Please email our team at Cox.Help@cox.com. Be sure to include your full name, complete address, and this post. Maria Cox Support Forum Moderator66Views0likes0Comments