marcus4792
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Joined 6 years ago
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Suggestion for Contour screen
When you click the Contour button on your remote, you can access the guide, recorded programs, and other lists. One thing that all these screen have in common is that they display the time of day and the temperature in the upper right portion of the screen. Could you please change that to show the time and DATE, which I often need to find what I'm looking for, rather than the temperature, which I have absolutely no use for on this screen.606Views0likes1CommentSetting a program to record using Cox mobile apps
This is a story of how I tried to set recording on my DVR using the Cox mobile apps for Android. I'm away from home, I hear about a program I'll want to watch later, but I need to set it to record. My first try was with the Contour app, because if it has to do with your TV, the Contour app is the place to go, right? I easily find the TV listings for my favorite channels, and then I find the program I want to record and I open that listing. What am I allowed to do? I have two choices: I can set a reminder to watch the program live, or I can watch what is currently on that channel. So, Contour lets you watch TV on your mobile device, but it doesn't let you set a recording. Next, I open the Cox Connect app. I had previously set my login credentials, so I go right to the landing page. On the landing page I scroll to and select My TV. There are two links on the resulting page, one to open the Contour app (been there, done that), the other is TV Welcome Guide. When I select that, I am taken OUT OF THE APP to the Cox web site on my browser. The landing page is all about instruction and guide videos, so I select the Menu icon, on which there are several choices. Now, ONLY BECAUSE I had done this before on the web site, I knew to follow the pathCustomers --> My tools --> TV Listings & Schedule DVR. (This was one of over a dozen paths I could have followed had I not known the correct one.) So now I have the TV listings, I find the program I want to record and I open it. There on the screen is finally the link I've been looking for: "Record to my Cox DVR" I click on the link and... Does it set the recording? No, it asks you for your user name and password. When I was routed from the Cox Connect app to the web site on the browser, it didn't bring my login credentials with me. After I look up my username and password and copy them to the browser screen, my recording is finally set. Should it really be that hard to set a recording using a mobile app???782Views0likes0CommentsRecording in the cloud vs DVR with hard drive
I am relatively new to Contour, and I am at my wits end. Cox set me up to record shows on their cloud server. When I try to watch a show recorded in the cloud, the playback is often interrupted by loss of picture, sound, or both, plus picture freezes. The frequency and severity of the problem varies, but at its worst, it renders the program unwatchable. During these periods, it is also impossible to use FAST FORWARD, as the picture freezes as the time line progresses, making it impossible to know when to stop FF. I have had three service calls, which have included replacing the coax in my house. The technician told me it was not at my end. Live TV does NOT have this problem, nor does ON DEMAND or streaming on Netflix.8.6KViews1like11CommentsRe: All dvr recordings on my contour are freezing and skipping.
Do you have a DVR box with a hard drive, or are your recordings in the cloud? If you're in the cloud, you're having the exact problem I am. Consider switching to local recording. I have exhausted all other troubleshooting possibilities, including new coax in my house.86Views0likes1Comment