ContributionsMost RecentMost LikesSolutionsRe: Email Switch to Yahoo and Outlook This user forum is the only real Help function. Cox support and Yahoo (free) support is either not available or is useless. The pain of switching to new email addresses has been what has previously kept me from leaving Cox "services". In the coming weeks it looks like I won't have to change my email address if I leave Cox. It might be time to spend my money elsewhere. Sad! Re: Certain TV channels to lock up / won't load. Examples MASN2 135 and all HBO channels 1399-1313 will sometimes start after a short delay, but the freeze after about 1/2 second the go back to scrolling dots Just sent an email as follows... All connections have been checked, had a technician visit Monday 15 th April due to no TV signals getting through. He had to re-initialize (nor just re-start) the ‘primary’ cable box to get the signal back (he said that should not have been necessary). That box does not currently have a TV attached due to household renovations under way. However, cable and power are connected. I get many channels without problem on the secondary TV still in use and can use NetFlix and OnDemand services. I did have an on-line indication of a known outage in my area and signed up for text notification when it was resolved (I did not receive such notification). This indication also warned not to try restarting the cable boxes as this could make the problem worse. I have the extended in-house wiring coverage. Do you have a solution for this partial loss of service? Channel outages Can a 'possible' area outage cause only certain TV channels to lock up / not load. Examples MASN2 135 and all HBO channels 1399-1313 will sometimes start after a short delay, but the freeze after about 1/2 second the go back to scrolling dots (work in process) then to black. Sometimes, they just go to the dots and stay there until 'blackout' Certain TV channels to lock up / won't load. Examples MASN2 135 and all HBO channels 1399-1313 will sometimes start after a short delay, but the freeze after about 1/2 second the go back to scrolling dots Can a 'possible' area outage cause only certain TV channels to lock up / not load. Examples MASN2 135 and all HBO channels 1399-1313 will sometimes start after a short delay, but the freeze after about 1/2 second the go back to scrolling dots (work in process) then to black. Sometimes, they just go to the dots and stay there until 'blackout' Re: Modem Upgrade Blunders Had the same problem. Repeated offers received for no charge modem upgrade, then couldn't make it happen on-line (just the $10.99/month offer mentioned above). Called in for assistance and was told I would have to upgrade my plan (at additional cost) in order to get the "free" modem upgrade. A pretty slimy 'upsell' effort I think. Sad