ContributionsMost RecentMost LikesSolutionsRe: Cox App Sent all items in, have not heard back in sometime, been awhile with no updates... Re: Cox App Sent Re: Cox App How do I get the app to stop showing a reboot is in progress is my primary concern? Re: Cox App Did not help. My wife's phone's app does the same thing. The issue is within your system as it is trying to reboot a modem that does not exist, I have an ONT Cox App Modem shows resetting and will not clear, I am a fiber customer with symmetrical gig service. No docsis modem to reset. Latest app version is stuck in a cycle of unsuccessful modem resets :( Netgear C7800 Firmware Hello, Was hoping to get a possible ETA on a firmware update for this gateway. It was updated to v.3.01.38 over a year ago. It is very buggy from Netgear's end but I did see another ISP that has v.3.01.40 deployed. Hopefully there were "fixes" incorporated from Netgear and it has been sent out to all the ISPs. Is Cox working on another firmware push anytime soon? Any insight would be greatly appreciated. Re: Internet service shows "Service Interrupted" No need, shows connected again as of overnight this past Sunday night. Others in Las Vegas also saw their account show connected again within the same time period as reported over on the DSL reports forums. This tells me it was a Cox issue and not the individual. Strange indeed. Re: Internet service shows "Service Interrupted" Hmm, nothing has changed on my end since the fiber techs were here in September...my SNR remains low and recently dropped again in the the very low 35 to low 34 db range. My node in general has always had mediocre SNR/MER as noted by Cox techs. ... Was supposed to be addressed but I assume it never has been as I never had any follow up from the maintenance folks. Such ashame since I am on FTTH and have miserable quality of service. Still not buying why my TV shows connected while my internet shows interrupted and they are both on the same feed from COX. Re: Internet service shows "Service Interrupted" Please clarify what is outside the preferred range for me, define your metrics. .. all levels on my end are well within range. ... SNR on my node is low which has been documented via maintenance. Re: Internet service shows "Service Interrupted" Patiently waiting for a "fix" on this....my "modem metrics" are in your "preferred range" yet still showing Interrupted?!?!