juntis
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Re: i'm not getting the speed i'm paying for
Let me point out this choice message from my thread (which they locked down!): "It's impossible to guarantee any specific wireless speeds because that technology does not exist. It sounds like you may be a bit too far from the wireless router. Also, with any wireless connection it's likely that you will lose some of that speed, you're service level of Internet that you have with us could also be a contributor to the issues that you're having as well." My router is four feet behind me. I asked to be upgraded. They refused. Note that I had to sign a contract with my current landlord saying that i'd "only" use Cox, so I'm kind of screwed here. Thank you, Cox, you mobbed your way into our homes. Again: I wish your company a hard and sudden collapse. (Also, please note, note heavily, that you, the worker, I feel bad for, and I do not wish any ill toward. It's not your fault. It's your company's business model, and the people setting policy who do not care about the customers. It's the rapaciousness of your managers and your shareholders and the FCC. So please note I do not disparage you, I disparage your higher-ups, and hope they get their heads out of the sand and respect the consumer.)0Views0likes1CommentRe: i'm not getting the speed i'm paying for
Dude, I did that already. You provided me with nothing. Your company **. You scam your customers. I hope you collapse. This is me: http://forums.cox.com/forum_home/internet_forum/f/internet-forum/19997/constant-outages-and-fraudulent-speed/75131#75131 Fun fact: you are throttling the humane society's site. Good work.20Views0likes2CommentsRe: Constant Outages and Fraudulent Speed
It's not netgear's fault. It's Cox. This router and modem worked beautifully when I was with CenturyLink. It is Cox's bad connection. It did it again, by the way. So should we handle this disgruntled customer service situation by dismissing the issue as being the customer's fault?2Views0likes0CommentsRe: Constant Outages and Fraudulent Speed
...It is impossible to guarantee specific wireless speeds? Excuse me? Dude, that's your company's business model. I am paying for a certain amount, and you're not giving me anywhere close to that. That is false advertising on the most basic sense. It certainly seems like you are giving me some bottom barrel garbage connection and claiming that it is, apparently, my fault for presuming that I am going to get that speed. I would like your company to upgrade my speed for free on a permanent basis to settle this connection issue. And I am sitting four feet from the wireless router.5Views0likes0CommentsRe: Constant Outages and Fraudulent Speed
It's a wireless router connected to a modem. It is just me. Honestly, I feel like Cox is throttling me, or just has sloppy connections in this city. I just watch videos here and it barely works. Why am I not given the speed I am paid for?3Views0likes0Comments- 3Views0likes0Comments
Constant Outages and Fraudulent Speed
Hey, I have had tech support over to my house several times since starting Cox six months ago. Both the technicians and the phone people are incredibly kind people, and helped out as much as they could. However: I am paying you money for 5 megs per second. Internet access is wildly inconsistent throughout the day. Videos often just cut out and stop working randomly, too. This moment very moment, for instance, I have a video trying to play, which has been playing for 10 minutes just fine, and now it's just clogged up and not working. This is quite consistent. The fact it was even playing at all is beyond my comprehension. I am of the theory that either you throttle my internet access at random times throughout the day, or your broadband is total garbage. I have checked my modem consistently, researched the issue thoroughly, and it is not my end that is at fault here. My computer is new-ish, and has no trouble accessing the internet when I am connected to other sources. So I ask you: I am paying you money for internet. Your internet is insanely low quality, and not of the advertised speed. I have had accounts with CenturyLink for years, paid for this very speed, and had consistently fast and accessible speeds throughout my time with them. Your internet at this same speed is total garbage. I was REQUIRED to get your internet by the apartment complex I was in, and received no discount because of it. I had to sign a contracted given to that company by Cox saying that I could only get Cox. It had a Cox header on it too, giving it an official-looking tinge of something Cox gave to that company. So I'm just stuck with you because you either paid off my apartment complex, and/or because you cut up the city (Tempe, AZ) in such a way that it renders it impossible for me to go to any other company that would probably not charge their customers $30 for garbage internet. I guess my question is a basic one: why does your internet *** so much? Is this something your company has sought to create? Did it get too good and you decided to scale back its quality (i.e., become a "gatekeeper" that screws all non-corporate websites)? Or is running an ISP so difficult that you cannot make it work well, work consistently, or work in a way that benefits the customer? Please answer me. I sick of this **.4.4KViews0likes9Comments