ContributionsMost RecentMost LikesSolutionsRe: Cox is telling me my internet/tv will be for a week - help! My service is back on thanks to a couple of awesome Cox employees who were out here this evening! To anyone else in the future who may have an issue similar to this and is wondering how long it might take: The construction worker cut the main line at approximately 4:15pm on Friday afternoon and I immediately called Cox Support. The first line tech was out here on Saturday around 3pm. By 4pm he had determined it wasn't my line but the main line and had escalated the issue. After he left, and at his suggestion, I spoke with Cox Support by telephone. Then twitter and of course this post on Saturday afternoon. The Cox guys who ultimately fixed the problem arrived around 4:30pm Sunday evening and my service was restored around 7pm. And so ends the most boring weekend of my life with no tv and no internet! Re: Cox is telling me my internet/tv will be for a week - help! Danny, I'm sorry to have troubled you. In the past I've always received very good support and customer service in the Cox TV forums (shout out to Becky if she's still around - you still rock!) I'm very sorry to hear from you that I should not be requesting help on the forums anymore. To fit more into your guidelines outlined below, I will amend my above question to the following: Does anyone have any experience with if this really takes a week or have any suggestions as to how/whom I might contact to expedite this this type of ESR? Thanks again. JoAnn Cox is telling me my internet/tv will be for a week - help! Hello, The construction workers building a house behind me cut my Cox line. I'll refrain from calling the names that are going thru my head right after 24 hours of no internet and tv. A Cox tech was out today and said they didn't just cut my line, they damaged the main line so he can't fix it. Says he put in an ESR and it may be a week before it's repaired. I work from home so a week without internet is not an option and he suggested I call support to get a better idea when someone will be here. Support line tells me with Thanksgiving coming it may be more than a week but no details about when and can't tell me anyone I can talk to about it. Can someone here help me expedite this?!? I know cutting the line is not Cox's fault but not repairing for a week is really not acceptable. Thanks, JoAnn Re: Tuning Adapter blinks yellow (Tivo and Cable Card) Becky, The problem is solved and you are awesome!!! The light is now solid yellow and I'm getting all the "minor" HBO/Showtime channels. I didn't have to do anything else. Thanks again for all your help! JoAnn Re: Tuning Adapter blinks yellow (Tivo and Cable Card) Becky, Thanks for helping! When I look on this Tivo menu I see a "CableCARD ID" and a "Card S/N" - which one of these is the number you need? Thanks, JoAnn Tuning Adapter blinks yellow (Tivo and Cable Card) Hello, I've had my two Tivos (with cable cards and tuning adapters) working fine for sometime now but I recently added some premium channels. I normally don't see the turning adapters but I noticed the other day that I could only see the main HBO and Showtime channels and not the minor ones (HBO2, HBO Family, etc.) I went to look at the tuning adapters and found them blinking yellow. I've unplugged them both several times, reseated the cables, etc and they are still blinking yellow. Is it possible something got messed up on my account when the premiums were added? Thanks, JoAnn