joandrum
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Joined 8 years ago
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Re: Download speed at almost half, Uploads even lower.
I can't even watch a video now because my download speed is less than 1 mbps. They oversell their products so they exceed capacity. When people contact them to complain, they say their system is fine and the fault is in the customer's equipment. Speed picks up shortly thereafter due to the complaint being logged. That means somebody else's speed slows down and the cycle continues. This is the worst company I've ever dealt with.4Views1like2CommentsRe: Extreme increase in data usage
Right?! And their only response is the canned reply that you must have a virus and to change your router password. I live in the ghetto and I honestly don't think my neighbors are capable of hacking into my wifi when they can't even figure out which days to put the trash out.57Views0likes0CommentsRe: Extreme increase in data usage
I was pretty much back to my low usage after changing my router password, but I wasn't sure if that was the solution or if the repairman coming to the house two doors down on the same day was the reason for the fix. Two weeks later it started again. I was looking at my router app late at night but didn't see any unfamiliar devices. Then I white listed all my devices, which means only the ones with MAC addresses that are approved can access my router, and my data use declined immediately. Now I'm certain somebody used an app to crack my wifi password, which I have read is pretty common. Some tips for you: Turn off WPS on your router. Make sure you're using WPA2 security on your router. Whitelist your devices if your router allows it. If you find an unknown device attached to your wifi, blacklist it. I was very disappointed with Cox's response to my call to report wifi theft because it's a crime. They don't care to find the culprit. They just want to get off the call and meet their quota. They tried to sell me their modem because I bought my own. They said it will help me keep track of my data use, which I can already do. Then they gave me instructions for resetting my router to factory settings, which doesn't accomplish anything. Oh and they raised my rate in the mean time.40Views0likes0CommentsRe: Extreme increase in data usage
I use your security suite, so I hope it is capturing all the spyware and malware. At any rate, I could see that Netflix on my Firestick used the most at 80 gigs. While I checked several times to see if any unknown devices were sponging off my wifi, I didn't see anything. Then I changed my wifi password on Friday. Now your meter says I only used 1 gig yesterday, which sounds correct. Therefore, I either blocked someone from using my wifi illegally without it being detected by my router software (I don't know how that's possible) or the tech guy who was at my neighbor's house on Friday corrected the hookup. I will continue to monitor the usage to make sure everything is working properly.107Views0likes1CommentRe: Extreme increase in data usage
I have never used more than 350 gigs in a month, but today I received an email that I am approaching my max. I live alone and have never shared my password with anyone. None of my habits have changed since my usage went from a few gigs per day to more than 30 on most days, even on weekends when I have been away. I checked to see which devices have wifi access and all of them are mine: phone, PC, thermostat, security camera (which hasn't even been on) and Ring doorbell. Customer service told me there's no way to determine how much data each device uses, which is not true. I can check Windows to see that my PC used 9.41 gigs, my phone used 26 gigs. The doorbell uses about 200 megs and the thermostat about 50 megs. I do watch Netflix on my Firestick but never more than 10-12 hours/week. Even at the highest resolution, I should not have upped my data usage this much.125Views0likes3Comments