ContributionsMost RecentMost LikesSolutionsHorrible Speeds and packet loss Im clueless So im currently at a loss of what is wrong with my line i have no splitters on the line up until the drop and even tested with the drop i get the same signal issues and poor speeds I had a tech out here about a month ago and he deemed it to be the drop coming into the house and that he would put out a work order for it but since then the drop has not been replaced nor a temp line put in. my modem constantly drops connection every 2 hours my online gaming experience is horrible. I need this fixed because its literally bringing me to the edge In case it matters heres my signals and modem logs. or maybe a cox support can mainline this drop install thnx Channel Lock Status Modulation Channel ID Frequency Power SNR / MER Unerrored Codewords Correctable Codewords Uncorrectable Codewords 1 Locked QAM256 3 795000000 Hz 5.7 dBmV 39.5 dB 974987632 90965 242783 2 Locked QAM256 1 783000000 Hz 5.6 dBmV 39.2 dB 973979620 70851 92316 3 Locked QAM256 2 789000000 Hz 5.6 dBmV 38.8 dB 973908577 77528 167040 4 Locked QAM256 4 801000000 Hz 5.6 dBmV 37.9 dB 973765292 100447 292855 5 Locked QAM256 9 831000000 Hz 5.6 dBmV 39.7 dB 973977113 68909 123784 6 Locked QAM256 10 837000000 Hz 5.9 dBmV 40.7 dB 974072398 65908 42309 7 Locked QAM256 11 843000000 Hz 5.9 dBmV 40.8 dB 974136401 36209 15479 8 Locked QAM256 12 849000000 Hz 5.9 dBmV 40.6 dB 974292967 12939 11096 9 Locked QAM256 17 879000000 Hz 5.6 dBmV 40.8 dB 974350490 2145 1515 10 Locked QAM256 18 885000000 Hz 6.2 dBmV 40.8 dB 974362366 1499 877 11 Locked QAM256 19 891000000 Hz 6.4 dBmV 40.8 dB 974371339 1125 462 12 Locked QAM256 20 897000000 Hz 6.5 dBmV 40.7 dB 974380816 826 263 13 Locked QAM256 21 903000000 Hz 6.6 dBmV 40.8 dB 974390598 655 128 14 Locked QAM256 22 909000000 Hz 7.1 dBmV 40.7 dB 974399037 451 90 15 Locked QAM256 25 927000000 Hz 7.1 dBmV 40.6 dB 974409882 204 29 16 Locked QAM256 26 933000000 Hz 7.3 dBmV 40.8 dB 974418756 188 2 17 Locked QAM256 27 939000000 Hz 7.2 dBmV 40.9 dB 974426930 128 9 18 Locked QAM256 28 945000000 Hz 7.3 dBmV 40.8 dB 974438165 70 1 19 Locked QAM256 29 951000000 Hz 7.3 dBmV 40.7 dB 974446802 80 2 20 Locked QAM256 30 957000000 Hz 7.9 dBmV 40.8 dB 974456219 41 0 21 Locked QAM256 33 405000000 Hz -1.0 dBmV 39.1 dB 974467751 61 33 22 Locked QAM256 34 411000000 Hz -0.8 dBmV 39.6 dB 974476840 55 32 23 Locked QAM256 35 417000000 Hz -0.8 dBmV 39.6 dB 974485319 58 31 24 Locked QAM256 36 423000000 Hz -0.6 dBmV 39.6 dB 974493959 75 25 25 Locked QAM256 37 429000000 Hz -0.6 dBmV 39.6 dB 974503852 92 29 26 Locked QAM256 38 435000000 Hz -0.3 dBmV 39.7 dB 974514022 45 27 27 Locked QAM256 41 453000000 Hz 0.1 dBmV 39.9 dB 974522650 42 24 28 Locked QAM256 42 459000000 Hz 0.5 dBmV 40.1 dB 974531782 41 31 29 Locked QAM256 43 465000000 Hz 0.7 dBmV 40.2 dB 974541210 53 22 30 Locked QAM256 44 471000000 Hz 0.8 dBmV 40.2 dB 974551593 50 26 31 Locked QAM256 45 477000000 Hz 1.2 dBmV 40.2 dB 974557290 43 20 32 Locked QAM256 46 483000000 Hz 1.4 dBmV 40.3 dB 974561727 30 28 Channel Lock Status Modulation Channel ID Frequency Power 1 Locked ATDMA 1 17600000 Hz 49.3 dBmV 2 Locked ATDMA 2 24000000 Hz 48.5 dBmV 3 Locked ATDMA 3 30400000 Hz 47.3 dBmV 4 Locked ATDMA 4 36800000 Hz 47.0 dBmV 5 Not Locked Unknown 0 0 Hz 0.0 dBmV 6 Not Locked Unknown 0 0 Hz 0.0 dBmV 7 Not Locked Unknown 0 0 Hz 0.0 dBmV 8 Not Locked Unknown 0 0 Hz 0.0 dB 2019-01-28, 14:09:22 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:d2:94:5d:5b:18;CMTS-MAC=b4:de:31:2b:b4:ef;CM-QOS=1.1;CM-VER=3.1; 2019-01-27, 14:35:25 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 4 ; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=78:d2:94:5d:5b:18;CMTS-MAC=b4:de:31:2b:b4:ef;CM-QOS=1.1;CM-VER=3.1; 2019-01-27, 14:35:24 Warning (5) MDD message timeout;CM-MAC=78:d2:94:5d:5b:18;CMTS-MAC=b4:de:31:2b:b4:ef;CM-QOS=1.1;CM-VER=3.1; 2019-01-27, 13:18:30 Notice (6) CM-STATUS message sent. Event Type Code: 3; Chan ID: N/A; DSID: �; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=78:d2:94:5d:5b:18;CMTS-MAC=b4:de:31:2b:b4:ef;CM-QOS=1.1;CM-VER=3.1; 2019-01-27, 13:18:30 Warning (5) Unicast DSID PSN startup error 2019-01-27, 13:18:08 Warning (5) Dynamic Range Window violation 2019-01-27, 13:18:08 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=78:d2:94:5d:5b:18;CMTS-MAC=b4:de:31:2b:b4:ef;CM-QOS=1.1;CM-VER=3.1; 2019-01-27, 13:18:01 Notice (6) DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3 .;CM-MAC=78:d2:94:5d:5b:18;CMTS-MAC=b4:de:31:2b:b4:ef;CM-QOS=1.1;CM-VER=3.1; 2019-01-27, 13:17:52 Notice (6) TLV-11 - unrecognized OID;CM-MAC=78:d2:94:5d:5b:18;CMTS-MAC=b4:de:31:2b:b4:ef;CM-QOS=1.1;CM-VER=3.1; Time Not Established Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=78:d2:94:5d:5b:18;CMTS-MAC=b4:de:31:2b:b4:ef;CM-QOS=1.1;CM-VER=3.1; Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv4 Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=78:d2:94:5d:5b:18;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=78:d2:94:5d:5b:18;CMTS-MAC=b4:de:31:2b:b4:ef;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=78:d2:94:5d:5b:18;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; 2019-01-27, 13:02:42 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=78:d2:94:5d:5b:18;CMTS-MAC=b4:de:31:2b:b4:ef;CM-QOS=1.1;CM-VER=3.1; 2019-01-27, 13:02:28 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=78:d2:94:5d:5b:18;CMTS-MAC=b4:de:31:2b:b4:ef;CM-QOS=1.1;CM-VER=3.1; 2019-01-27, 13:02:23 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=78:d2:94:5d:5b:18;CMTS-MAC=b4:de:31:2b:b4:ef;CM-QOS=1.1;CM-VER=3.1; 2019-01-27, 13:02:21 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=78:d2:94:5d:5b:18;CMTS-MAC=b4:de:31:2b:b4:ef;CM-QOS=1.1;CM-VER=3.1; 2019-01-27, 12:58:19 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=78:d2:94:5d:5b:18;CMTS-MAC=b4:de:31:2b:b4:ef;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=78:d2:94:5d:5b:18;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; oh and it seems one of my channels is now missing. SOMEONE HELP ME Tech scheduled drop crew to come out and run new drop and they closed the work order saying they did but they didnt Alright so I had a tech come out about a month ago to deal with internet issues and it ended with him finding the signal at the tap which is about 25ft from the house goes from +10dmv on all channels and at the drop at the house the channels range from -8 to +7 which then he filed a work order to run a new drop from the tap and it’s been about 14 business days since then so I contact them and find out that the work crew closed the order 3 days after the visits claiming they ran a new drop and they didn’t so I’m at a loss of what to do. How do I get them to do their job and run a new drop