ContributionsMost RecentMost LikesSolutionsSame old...Same old... How many months have COX telephone customer representatives told me they are not seeing any negated issues on their end, eight months now? I have been using my computer to talk with COX on the phone so I don't get disconnected and they seem to think I can hear, I CAN'T HEAR. I'M DEAF, you ignorant fools! I have to use my cell phone which is from a different phone provider because I have an app that lets me see and read the conversation but uses my data. I can't even make doctor appointments or connect with businesses to schedule appointments without them telling me there is static or a bad connection from my end on my landline phone. My telephone is a closed-captioned telephone but I only use it to call COX and they are the only business I am able to call without static or a bad connection, why am I paying $22.00 per month for that service. Before having to call every month this year for four months you kept changing the prices. I allowed you to send technicians to come out to supposedly fix the problematic issue and all they ever do is change the modem and tell me that everything is working fine. Wrong, my doctors and business associates are telling me there is static and/or a bad connection. Sometimes the calls are dropped, I am disgustingly sick and tired of hearing the same old excuse that my phone is working fine. Before 2019 my phone was really working excellent but these past over eight months I am tired of looking at the phone on the left of this computer every week and being forced to use my cell phone using my data and paying $22.00 per month for a useless service on the landline. What good is having a landline phone and only using it to call COX all the time!!! That is a very expensive, useless service! Billing It looks like I can only choose TV, Internet, or Phone forums. There is not one for Billing and I want to post a reply to some questions in the Billing Dept. I signed in numerous times and fill in the state and city but your stupid website re-directs me back to the "select a location" which you have very stupid instructions that does not make sense. I am very disappointed in Cox how they are charging and deceiving me about the charges. You are raising the prices every three months and I can hardly wait for my contract to end. I am looking forward to a different provider that I know has better services. If the phone, internet, and TV goes out, how am I suppose to reach Cox? You can't, impossible! But with another competitive, reliable, and dependable provider that I know, you can. Cox have the worst customer service andno price lock guarantees. Re: Poor Service Wow, I still can't believe I'm getting terrible phone customer service from COX. Phone customer service is still at its worst!I'm having continuous incoming calls not screened for callersthat they must dial *82 before they add my phone number, it doesn't work. They directly call me (now I'm getting frequent telemarketing calls and then some all over again) and I called Cox (shame on you) whois lying to "my face"and putting different words in my mouth or better yet telling me "I" have to press *77. Why would I do that! I have a Cox Guideline book in front of meand I know what *77 is, but do they know! Absolutely not! I called again and spoke to a supervisor who misunderstood me,a youngman who thinks he "knows it all" and rude too telling me they don't have that feature. It's not the first time I've spoken to some young supervisor. He downright lied to my "face." When is the "lying" going to stop, COX. I called almost two weeks ago to have that feature turned on again after a few weeks priorand now it's turned off AGAIN! Oh, how I wish the Scottsdale COX customer service representatives would come and train the people here in Glendale. They were the best customer representatives in the whole metro city, Scottsdale! Glendale is rude, deceitful, and mean! Re: Phoenix? Try the devil you don't know... So true about Cox, but I'm stuck with this 2-yr contract. I've had CenturyLink, it was okay, but DirecTV too expensive charge twice as much as Cox after the promo. There are better service providers than these two. Good luck! Re: Poor Service Shame on you, all COX phone customer service reps, you too, Chris. I completely agree with "Thinking of Leaving", I hope she did switch providers. I'm stuck with a 2-yr contract and cannot cancel my phone service, I hardly use it because YOU COX can't fix Visual Voice Mail and been making excusesand more excusesthat it's escalating to the next level and the next. How many levels do you have before you stop deceiving us! If you don't fix this "so-called escalating issue in another week", I'm going to call back and tell you to remove the rings andgo back to havingmy neighbors listening to my messages on my answering machine then stop using Cox's voice mail since you have been rude and useless. I'm deaf and you're breaking the ADA law! Re: User manuals for VoiceMail Too much information and too many directions,I prefer having a user's guide in paper that should be handed out to deaf people/computer illiterate when they first installedphones in your house. What happened to that wonderful service! Now the phone customerservice is terrible! Re: When will voicemail ACTUALLY be fixed? OMG! I thought this feature was a couple of months new, apparently it's been going on this long from February 2012. COX, you lyin' ignorantheartlesscorporation. All you care about isadding more useless "junk" and getting paid for something that doesn't work. How evil you are! Re: How do I unlist my phone number? You call and ask but you are charged $2.00 each month to your bill. Re: Voice mail Notification Options On October 24, 2012 I went to Phone Tools, clicked Settings, then Voice Mail, click Change under Voice Mail drop-down list, next Voice Mail Notifications Options, chose On, entered Email Address, entered the same Email Address in the next field, and put a check in the box under Text to receive email transcription because I'm deaf and 80% severe hard-of-hearing, then clicked Submit. I waited 2 days and received an email message from Cox that I have an email message waiting for me but "they put it in Audio" which I never checked. Ignorant people working at Cox who cannot understand English. And I did it twice, so when I called Cox today,Christina wanted me to do it again. How ignorant is that! Very Disappointed! Re: Voice mail Notification Options So true, they don't know anything and will not fix the problem either immediately or not at all.