jbak
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Re: I don't think I should be billed for failed service
Stephanie.......thanks for the response. My current problem (related to original problem) is......can't get The WIRE season 3 episode 1. I CAN get other episodes, but of course I want to watch the season IN ORDER. I called Cox support and talked to a guy WHO DUPLICATED MY PROBLEM. He could not get episode 1 either. So he said he would take care of it. That was 2 days ago. Episode 1 still cannot be downloaded to my box. How can that be ? When I was working in a software group and a customer called because they were missing a database record, we got that record off a backup and had it available to them WITHIN MINUTES. That is how real customer service should work. Try it yourself...........go to season 3, episode 1 and try to view it. Your service should NOT be called ON DEMAND. It is more like ON WHENWECAN.0Views0likes0CommentsRe: I don't think I should be billed for failed service
Thanks for the reply ReneeG. It happens once or twice a week with OnDemand. Not just HBO. Also on Cinemax and free TV. The other night I tried to watch The Americans (FX) On Demand and it failed. It seems to happen more often during what I would imagine are peak demand hours but that may just be coincidence. If this only happened 2 or 3 times a year.......okay........but 2 or 3 times a week is really not great.0Views0likes0CommentsRe: I don't think I should be billed for failed service
I'm ALREADY paying for HBO, so The Wire should be free to me. But I can't get to it when I want it. And that is the DEFINITION of ON DEMAND. Instead of ON DEMAND it should be called ON WHEN WE CAN GET THINGS WORKING OR HAVE ENOUGH BANDWIDTH.0Views0likes0CommentsI don't think I should be billed for failed service
Just tried to access The Wire on On Demand. Was given a message "Sorry we are having a problem". Yeah ? This happens so often that I feel >>I<< might have a problem paying my full bill. Every time this happens something like $5 should be subtracted from my monthly bill because I'm not getting what I'm paying for.7.3KViews0likes15Comments