ContributionsMost RecentMost LikesSolutionsRe: I received new modem which I was told was free and there would be no additional charges associated with it I did get replacement corrected for phone and internet not including wifi so I don't have to rent it. But the incompetencies along the way were so frustrating. I think there is more energies put to PR/Sales then support. For a company with Communications as their focus work is needed in that area. My scheduled appt was 8-10 a.m. they arrived 11:35 p,m, and I was not notified via email which I had listed about any changes to appt. Re: I received new modem which I was told was free and there would be no additional charges associated with it It was sent to me. If I want a modem which will support phone and internet I was told that it would be an additional $10.99 monthly fee. Which I am not interested in. SO be cautious about "free" modem. Now I am told that the original modem is not being supported by Cox. However, it was working on Friday before I switched to new modem. I also never authorized/initiated activation of new modem. Re: I received new modem which I was told was free and there would be no additional charges associated with it Yes a technician is scheduled which was scheduled Friday. As of late last night I hadn't received a response. I will check again now. Re: I received new modem which I was told was free and there would be no additional charges associated with it I'm not sure if anyone is working on weekend? I sent two emails to the above listed address @ 4 hours ago with no response as of yet. Since set up new modem I am having issues with internet getting message group/resources not in correct alignment to perform function, or long script running, website no responding. Its slow to open emails or new pages and at times has shut down. Has anyone else had any of these issues. Please advise. Re: I received new modem which I was told was free and there would be no additional charges associated with it It is an Arris Touchstone CM8200.Just to let you know it only supports internet not phone service. Re: I received new modem which I was told was free and there would be no additional charges associated with it I was provide help for a while. Then started getting messages from two representatives which was not the same information. I would like to have my communications from today reviewed by management for quality service evaluation of support staff. Re: I received new modem which I was told was free and there would be no additional charges associated with it now I'm on email follow and they want to know all the numbers of equipment. I would think they would have in their system. Re: I received new modem which I was told was free and there would be no additional charges associated with it Wow. Thanks for your reply even though its a bit gloomy. I was initially told service store close to my apt. but it is now closed. I was told there would be no additional cost for the replacement modem or related cost to it. Which I specifically asked about. I have spent the whole day while borrowing neighbor's phone to try to find resolution. IT sounds like now I'd have to rent another modem and/or router monthly. I never authorized new modem to be activated. After I tried to connect new modem I saw that I didn't have phone line working and my calls started. I do hope that the calls are recorded because they can track the poor communication which was shared. I'm researching some other options right now. Sadly, not much support given for long term customer. It looks like they just want to find a way to add some additional charges. Which I'm not interested in. Please advise that the service center which had been located in Fairview Park, Ohio is no longer open Recently told I could go to this service support center to find out it is no longer there. Re: I received new modem which I was told was free and there would be no additional charges associated with it information sent