ContributionsMost RecentMost LikesSolutionsInternet speed testers, use by tech? We have been complaining that our internet speeds do no match the "preferred" plan we have, i.e., 50 mb download, 5 mg upload. On advice of CoxI have been using the Cox speed tester, MS Edge as browser. Consistently get 30-35mb download on ethernet from modem, 16-17 mg on wifi. The URL for the Cox tester: https://www.cox.com/residential/support/internet/speedtest.html Last monday a tech named Joe came out, made a few checks, and then he ran a speed test and said we were getting what we pay for. I asked him why he wasn't using the Cox is tester; he said that Cox used OOKLA as well and would be the same. He said that he pays for 100 mg download, but routinely gets 130 mg on the OOKLA test! This is the URL from the one he used: https://www.bing.com/search?q=ookla+speed+test&pc=MOZI&form=MOZSBR i have since repeatedly tested and compared results from OOKLA, an six or seven other rndomly selected speed test sites on the web. The OOKLA site he used consistently scores almost double the results from the other sites, and the 6-7 other sites confirm the Cox test readings. Why is this? And why would the tech use the one tester (OOKLA) that shows we are getting what we pay for? Re: Foreign travel access to webmail My wife and I travel extensively, often going to Europe, Africa, Middle East, etc. We have done so extensively, and have always been able to use Cox web mail when overseas. On our last trip, to Germany, Austria, and Saudi Arabia over Christmas and New Years, 2016k - 2017, suddenly found that we could no longer send emails on Web Mail. Unable to email relatives, friends re: delayed arrivals, etc.Finally called Cox to find out what was going on. Got the usual "never heard of that" and 'that shouldn't b happening." from the techs. After much time on the phone (from Saudi Arabia ultimately was told that we now had to notify Cox prior to leaving the country so their committee could approve out foreign travel. Three days ago wife left Phoenix to go to Dhahran, Saudi Arabia too take care of grandkids for daughter and husband. Called in advance to inform Cox, and now was informed that not only had to inform of travel, but had to submit specific IP addresses for approval. While we could get the specific IP address for their home on Aramco In Saudi, and then wait the stated 24 hours for the committee to approve or disapprove, this process leaves out airport wi-fi servers in an emergency at some god-forsaken middle eastern airport. Cox does not notify you if the IP address has been approved or disapproved. Still not working, must have been disapproved? Cox puts in these unexpected changes without notifying its customer, even those like us who have been so for 29 years, and pay 230 bucks a month, expecting premium service, and doesn't even tell their techs that they're going to do or what they've done. Different answer with each call on he problem. Will fire Cox as soon as a viable alternative is found.