GregP1
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Joined 8 years ago
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Re: Internet
Hi, I apologize you have been having trouble with our service. Please get in touch with us directly. I will be glad to check on this outage and review your account for an appropriate credit. Our email address is cox.help@cox.com. please include your full street address and a link to this forum post GregP49Views0likes0CommentsRe: Crappy Tv service & no help from technical support
Hi Michael, I apologize you are having trouble with our service and for the experience you have had when getting help with this. Don't hesitate to contact us privately so we can look into this. Our email address is cox.help@cox.com. Please include your full street address and a link to this forum post. Greg62Views0likes0CommentsRe: I can't access my recordings
Hi Deunique, I'm sorry to hear you're not able to access your recordings. If you have multiple cable boxes please make sure they are all online. If this does not correct the issue please reach out to us privately. Our email address iscox.help@cox.com. Please be sure to include your full street address and a link to your forum post7Views0likes0CommentsRe: "Update Now" email link blocked !!!
Hi John, I know spam and phishing emails like this are frustrating I get them too. This is not an email we would send out. I get emails like this too If you would like to, please report it by forwarding a copy of the email to abuse@cox.com Abuse Submission Guidelines The following are the basic submission guidelines for sending issues to abuse@cox.com. When forwarding the email, do not attach additional files. Forward the email exactly how you received it. Do not attach additional files to the email. For security reasons, attachments will not be opened. Provide evidence by copying and pasting from your log files or email headers. Do not send emails larger than 64 KB (kilobytes) in size (approximately 800 lines). Send emails in plain text format. HTML and Rich Text are difficult to process. Remove extraneous information (such as non-Cox IP addresses) from the report. Do not include trace routes, ping results, or WHOIS information. Greg Cox Forum Moderator63Views1like0CommentsRe: Spontaneous Deletions from Contour DVR
Hi Phil7108, I apologize you are having trouble with recordings disappearing. Please reach out to us privately so we can look into this. Our email address is cox.help@cox.com. Please include your full street address and the link to this forum post.16Views0likes0CommentsRe: Who else is having constant service outages???
Hi, I apologize you are having trouble with our service. I know this is frustrating. Please reach out to us privately so we can look into this. Our email address is cox.help@cox.com Please include your full street address and a link to this forum post.36Views0likes0Comments